A hell of a way to run a railroad

I just wanted to let you know the outcome of my recent WCA.

I was sent the form at the end of January, so it has taken about 6 months -- way longer than the 'up to 13 weeks' the process is supposed to take. I had my WCA about two months ago and have been anxiously awaiting the outcome. On Saturday I received a notification from the DWP's Belfast office telling me that as a result of a recalculation I would be receiving the Christmas bonus this year. I phoned the office's 0845 number on Monday and when asked how they could help I said I'd received this perplexing letter and that I was actually still waiting to be notified of the assessor's determination of my WCA. I was told that Saturday's letter was, in effect, the notification. I politely explained that nothing in the letter referred to the WCA. The very helpful operator then checked my details and was able to tell me that a determination had indeed been made and that I will remain in the ESA supported group until May 2014. I suggested as politely as I could that this was not a very good way of communicating with anxious vulnerable clients such as myself and asked if I could have written confirmation of what I'd just been told. This afternoon's post contained that. As you will appreciate, my anxiety now centres around the prospect of a reassessment in May next year. This last 6 months has, in some regards, been hellish, and the thought of going through it again so soon fills me with dread.

Hi D,

I am glad that you have been awarded Support Group ESA again. The DWP have very strange ways of communicating, don't they?!

On another note, it seems that your forum name is your real name. Many people prefer to use an alias in order to maintain a degree of anonymity. Should you wish to change your username it caneasily be done by following the advice in this FAQ

My full name is showing, how can I stop it?