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PIP Telephone assessment saga 1 month 3 weeks ago #248644

I am the deputy/appointee for my son. He is autistic and is on DLA, he made a claim for PIP in late 2019 following a letter saying his DLA was ending. His face-to-face assessment in early 2020 was abandoned by the assessor as my son was so anxious and distressed. The assessor proposed a face-to-face assessment at home or an assessment just with me. Then C-19 hit and F2F assessments were stopped. A telephone assessment was scheduled with me but was cancelled on the day as the assessor was unwell. A second telephone assessment was then arranged and I was then told my son's case was too complicated to do by telephone without him being there. I was then given a third appointment, with less than four days notice, and told my son had to be there with me but it had to be a call to his mobile phone, but as he has no mobile signal in his new flat (and currently no wifi) I was told he must come to my house. We have been self-isolating for weeks (I have MS) and our son lives separately from us and has not visited since early March. I was told that if he didn't come to my house for the assessment then he would lose his benefit. We have no choice. This doesn't seem right. Why can't he have a F2F when this is all over? Should I complain to IAS before the assessment to get a deferral?

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PIP Telephone assessment saga 1 month 3 weeks ago #248653

Hi Jill

Sorry this is happening to you. You absolutely should make a complaint (in my opinion) to IAS) and ask why they were asking you to break the government's social distancing rules. I also think it borders on blackmail to threaten his benefits if he can't go to your home under these circumstances. I would also as a matter of urgency - contact your MP about this and hopefully, they can help. I would also get onto the DWP (even though they don't arrange the assessments). If your son is autistic he should be marked on the system as a vulnerable claimant and there is a specific team for dealing with such claimants. Insist on being to speak to one of the specialist team members or a manager and tell them what has happened. Again - point out that he is being asked to break the social distancing rules. Even if he's not currently marked on the system as vulnerable- he should be)

BIS
The following user(s) said Thank You: Jill

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Nothing on this board constitutes legal advice - always consult a professional about specific problems

PIP Telephone assessment saga 1 month 3 weeks ago #248699

An update. I called IAS and was told that I had been incorrectly advised and that telephone assessment calls could be made to landlines - my son has a landline at his flat, though no mobile signal. This now means the assessment will be via 3-way landline conference call - the assessor, me and my son. Fingers crossed.
I also have my son on the vulnerable list now with the DWP, though the adviser kept saying it wasn't necessary since I was an appointee and therefore my son had support. I persisted.
The following user(s) said Thank You: denby

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PIP Telephone assessment saga 1 month 2 weeks ago #248729

Hi Jill

Fingers crossed everything goes ok, let us know how you get on with your 3 way landline conference call.

Gary

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Nothing on this board constitutes legal advice - always consult a professional about specific problems
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