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TOPIC: Citizens Advice - Bad Advice Received

Citizens Advice - Bad Advice Received 3 months 1 week ago #223887


I am looking for some guidance about what I can do in respect of some bad advice I received from my local Citizens Advice office, back in August 2017.

To summarise, in September 2017 I was diagnosed as being on the autistic spectrum, although it had been suggested to me in July of that year to expect to receive a positive diagnosis, from the diagnostic service in which I was being assessed at. In August 2017, I underwent a benefits means test that was conducted by a financial support caseworker at my local CAB. From this, she advised me that I would be ineligible to receive Personal Independence Payment (PIP) as I had not 'scored enough points'. Nevertheless, six months past and I was then advised by the Jobcentre to apply for it, which I did so in February 2018. Although my case was initially refused by the DWP, I was later awarded with both the Daily Living and Mobility elements at the standard rate, in a Tribunal that took place in December 2018.

In any case, I now believe that I was badly advised by the CAB and that as a result of this I have lost out of potentially six months' worth of PIP payments, amounting to almost £2,000. I am therefore wondering what action I could take in respect of this, regarding their advice.

Citizens Advice - Bad Advice Received 3 months 1 week ago #223899


You can make a complaint to the CAB


but if you are looking for financial redress then you may be disappointed.

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