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TOPIC: Face to face assessment cancelled

Face to face assessment cancelled 5 months 1 week ago #237386

I am being transferred from a lifetime award of the lowest rate of DLA care component. I was given a date for a face to face assessment by CAPITA but they rang the day before that date saying my assessment was cancelled as the assessor was off sick. They rang again that day and spoke to my husband and said the same thing, that the interview was cancelled due to sickness and offered and offered a home assessment instead the date to be arranged. Yesterday, 14th September I had a letter saying that I had agreed over the phone not to recieve the normal 7 days notice for a face to face consultation for PIP and that the consultation was scheduled for 12th September, which was the date of the original assessment which they cancelled! The letter was dated 9th Sept but I got it on 14th September. I have never agreed not to have the 7 days notice but apparently CAPITA are deciding my claim without a face to face assessment. Please can you advise me about what to do I am so upset.

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Face to face assessment cancelled 5 months 1 week ago #237387

Hi Sue

Sorry to hear about your woes, unfortunately it is not uncommon.

Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is

Welcome to Benefits and Work www.benefitsandwork.co.uk/help-for-claim...q/general-faq#Gen140

In case you are not aware, your real name appears to be showing in the forum, if you want to change this then follow the instructions in the following FAQ

My full name is showing, how can I stop it? www.benefitsandwork.co.uk/help-for-claim...q/forums-faq#Forum10

You need to contact both Capita and DWP and explain what has happened, if necessary complain to both DWP and Capita. Here is the link for complaints and comments for Capita
capita-pip.co.uk/en/complaints.html .

You need to check that they have not put you down as a no show as you only have two chances before they close your claim down.


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Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last edit: by Gary.
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