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TOPIC: No PM or Email facility ?

No PM or Email facility ? 8 years 9 months ago #43959

  • Graeme62
Could someone kindly explain why there does'nt seem to be any PM or Email facility for members to communicate with other members, this is after all an internet forum ;)

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Re:No PM or Email facility ? 8 years 9 months ago #43974

Hi Graeme,

We had to suspend the PM facility due to technical problems relating to the interaction of the forum software with the membership software.

At the moment there is no likelihood of it being reintroduced.

Steve

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Nothing on this board constitutes legal advice - always consult a professional about specific problems

Re:No PM or Email facility ? 8 years 9 months ago #43979

  • Graeme62
Steve Donnison wrote:

Hi Graeme,

We had to suspend the PM facility due to technical problems relating to the interaction of the forum software with the membership software.

At the moment there is no likelihood of it being reintroduced.

Steve


Thank you for the prompt reply but i'm quite astounded re the technical problems not being able to be resolved.If that is indeed the case then please kindly delete my membership.
I was always led to believe that a forum was a means of communicating to other members both openly or privately, obviously email and pm's would cover the latter. Some members might clearly appreciate kind words of support from other members privately, to deny them this facility is I feel unacceptable :(

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Re:No PM or Email facility ? 8 years 9 months ago #44006

Hi Graeme62

You need to email Steve at

info@benefitsandwork.co.uk

for a refund.

The subscription is for the guides and resources; the forum is provided as a courtesy and is not part of the subscription.

I should also point out that although many members find emotional support from within the forum, we are mainly about benefit advice and information, as opposed to a social networking site. That said, you are welcome to give the site a try before cancelling your membership.

Kind regards

Derek

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Re:No PM or Email facility ? 8 years 9 months ago #44018

  • pata1
Hi Graeme,

Believe me this isn't something we wanted, we preferred having a PM system, but the forum software won't allow it.

However, problems related to the forum, for example where members feel posts are inappropriate can be reported using the 'report to moderator'.function technical issues to tech@benefitsand work.co.uk, or
if your'e not happy with any aspects of the way the site is run, then to info@benefitsandwork.co.uk.

Benefits and Work prides itself on the online guides for members only written by the site owners, Steve a qualified WRO and trainer, and his wife Holi who is a qualified barrister.

The forums don't form part of the membership fee, but are provided as a courtesy to subscribing members.

I hope you will chose to remain a member, if not your subscription fee will be refunded to you by Steve.

Best wishes.

Pat

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Re:No PM or Email facility ? 8 years 9 months ago #44020

  • pata1
Sorry Derek,

I started typing my reply over an hour ago, but then received a 'phone call lasting for nearly an hour, so have just been able to put up my post.

Best wishes.

Pat :kiss:

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