Thanks, Gordon.

That sort of thing did actually crossed my mind after I posted.

Having worked in several call centres in past, I kind of try to picture what they can read on their screens.

Anyway, it is a new ond on me but who knows. I did ask him how he knew that but he was quite evasive.

Well my MR request was initiated on the 5th of September and still heard nothing.

Anyway, I phoned the helpline again today and still no news of any decision.

Just thought I'd post this to give an idea of the wait you could have if you request a MR.

I'm opening another thread, if that's OK, Gordon to tell everyone about my good news at last.

Phrank