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ESA Support Group success for a 2nd time 7 years 8 months ago #120570

A much overdue post of thanks to B&W for the outcome of my reassessment for ESA late last year. Using the guides & advice from the moderators throughout, I was placed in the WRAG after attending the WCA when I first applied for ESA in 2010; a reassessment in 2011 placed me in the SG after another WCA which was stopped after 5 minutes by the doctor; another reassessment in 2013, this time without having to attend the WAC placed me in the SG again. DWP confirmed in writing I will not be callled for another ressessment before 3 yrs!! - Yippee!!

The membership fee for B&W has to be the best long term investment I have ever made. Without its expert guides & moderators I would not have had the success I have had with applications for ESA since 2010 onwards nor with my application for DLA in 2011 - HRM & HRC for 4 yrs. Anyone who is unsure about the value of being a member - do take the plunge.

Also, I would like to make a positive post about the the excellent service I received from two members of staff with Atos' customer services regarding my reassessment for ESA last year. I had posted the ESA form & additional information in good time giving dates when I could not attend a WCA. Time passed & having not heard from Atos I emailed customer service to check if my papers had been sent to the appointments section. A prompt reply on the same day confirmed they had not & had to be 'somewhere in the system'. I gratefully accepted the offer to email my papers to her & she would forward them to the appointments section. Emails were answered promptly either the same day or the next & could not have received better service.

Long may B&W continue its brilliant work.

Last edit: by slugsta.

ESA Support Group success for a 2nd time 7 years 8 months ago #120572

That is great news! Thanks for letting us know and for your kind words about B+W :)

It is nice to know that, somewhere in the system, there are people who are prepared to go the extra mile on behalf of the claimant.
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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