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TOPIC: ESA phone call

ESA phone call 7 months 5 days ago #214678

Wonder if you can help advise me.
I applied for Contributory ESA and went for the health assessment, received a phone call to say I’d not qualified for any money as “we” earned too much, asked how when no one was working, was then told I’d filled the wrong form in and needed to fill in Income-related ESA, didn’t make sense as I had paid enough National Insurance. She said she would send a new form and I needed to fill it in immediately but shouldn’t have to go for another health assessment and return it, it came the next day and I did exactly that, then I checked the bank after midnight and found money in our account from ESA, it was too soon for the new form to have reached them, I then got a letter telling me I had been given ESA and the amounts from what date and what group I had been placed in. I have now received another ESA50 form and I’m unsure if it’s because I was asked to fill in Income-related ESA or if it is in relation to my original claim, which I had a health assessment interview for 3rd May 2018. I have never claimed anything and have no idea what to do. Do you know if he should be on Income based or Contribution based ESA, does it make a difference?
My wife now looks after our son, we have never claimed anything before in our lives, are we entitled to any other help? We now get child tax credit and reduced council tax, but aren’t aware if we can get any other help, please could you offer some advice. We have always paid in and never taken out and it’s a scary place to find ourselves.
Many thanks.

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ESA phone call 7 months 5 days ago #214685


What you have been told is inconsistent with what you have applied for :(

Contribution Based ESA is not effected by the claimants income. To claim ESA(CB) you will need to have worked in the last two full Tax Years before the year of your claim, these will be 2015-16 and 2016-17

If you can't meet the Contribution Conditions then you can claim Income Related ESA. ESA(IR) is dependant on your household income, your savings and assets, and any hours that your partner works. See

Asset and savings rule for ESA(IR)

24 hour work rule for ESA(IR)

The following user(s) said Thank You: Unlucky left leg

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