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An NHS whistleblower has claimed that the A&E crisis is being made worse because highly trained NHS paramedics across the country are being poached by Atos and Capita to do assessments for personal independence payment (PIP), instead of saving lives.

Paramedic shortage
There is a severe shortage of paramedics throughout the UK, but Hampshire – where our whistleblower works – has a particularly acute problem. South Central Ambulance Service (SCAS)had over 250 vacancies for paramedics in November of this year.

Our whistleblower claimed that the situation was being made even worse because experienced paramedics are leaving to take up full time posts with Atos, who carry out PIP assessments in the region.

Paramedics in the NHS usually have to train to degree level, yet salaries range from just £21,478 to £27,901 for the most experienced paramedics. In addition, the job involves a good deal of shift work and unsocial hours.

Atos, on the other hand, offer paramedics who join them as full-time PIP assessors a salary of £32,000 plus private medical insurance, life assurance, income protection insurance and no unsocial hours.

It is hardly surprising if paramedics choose to make the move to Atos, or to Capita who offer a very similar package.

The effects of the paramedic shortage can be seen on a daily basis. Just this week an injured cyclist was left lying on the pavement for more than two hours in central London whilst waiting for paramedics to arrive.

The paramedic shortage is also taking desperately needed cash from the NHS. In Hampshire 16% of paramedic cover is currently provided by much more expensive private companies while health trusts around the UK are having to advertise abroad to try to attract paramedics to the UK.

Paramedics are also vital for reducing pressure on A&E departments by providing effective treatment on the spot. In many cases this reduces the amount of time spent on patients when they arrive at A&E or removes the need for a visit altogether.

Dismissal for speaking out
The SCAS employee who contacted us about the crisis was afraid to speak out publically because staff have received an email this week warning them that telling outsiders about problems in SCAS, especially online, could lead to dismissal. The email threatened:

“Everything you say online is subject to the same disciplinary procedure that covers your conduct in the real world. There have been disciplinary hearings that have resulted in staff being dismissed for breaches to the SCAS Code of Conduct.

“Don’t let this happen to you!

“We value our staff and it is important that when staff and the organisation are feeling the pressure, that we try and provide the appropriate support through internal and external means rather than airing frustrations that may damage public confidence.

“If you have any concerns, queries or want to ask us about this please do contact us. In the meantime for more information go to:

“The SCAS Discipline & Conduct Policy & Procedure”

We contacted SCAS and asked them how many staff have left to work for Atos or Capita in the last six months. A spokesperson told us:

“South Central Ambulance Service NHS Foundation Trust are unable to advise on the numbers of staff who have left the organisation to join the organisations you have named. Unless staff are leaving to join another NHS Trust, they are not obliged to inform us of the name of their new employer.”

SCAS also denied that the recent email to staff was related to concerns about paramedics leaving to join the private sector.

Cash before lives
Atos and Capita have not even begun the massive task of assessing millions of existing disability living allowance claimants for PIP as part of the Coalition’s effort to reduce benefits spending. When they do, they will need to take on hundreds more assessors. How many of these will be poached from the NHS?

The crisis in paramedic numbers is not new, it has been growing since 2010. There would have been nothing to prevent the DWP stipulating in the PIP contracts for Atos and Capita that they did not recruit paramedics. There would be nothing to stop them doing so now.

The fact that they don’t reinforces the impression that, for the DWP, saving cash is always more important than saving lives.


#5 GrannyL 2015-01-21 23:08
Had my assessment yesterday, she used to be a First Responder.
+7 #4 Paul Richards 2014-12-21 21:27
Hi all,
Firstly, I agree with all that you have all written! After the 'warning' issued this morning on TV News re the 'arrival' times of paramedics to 'Red 2' emergency calls, it is high time that 'all' of this information that is constantly being reported on here is got hold of by the Mainstream Media organisations so that the TRUTH can at last be told. At the moment it is all much too one sided and the Public for the most part is being mis-led and lied to constantly by all of these, plus the Coalition Government, not least in this case by further lies and twisting and the non-reporting of true statistics.
(This is only one story of so many which should be up in the public limelight). This story in particular should be plastered all over the newspapers/TV as, as what Kathy has said, these are 'life-saving' and very important people who certainly were not intended to be used as 'HCP's by the likes of ATOC, Capita, etc, etc.
This situation is another potentially very serious one and should not be allowed to be totally swept under the 'misinformation ' carpet.
+11 #3 kathy 2014-12-21 12:25
Paramedics are trained to respond to life threatening situations and severe injury, treat, stabilise and transport to hospital. They work in crisis situations at the front line. I do not think it appropriate for someone with these skills, having dealt with the very worst case acute scenarios to transfer to assessing people who have chronic conditions that prevent them from engaging in everyday activities wherein they have the wrong benchmarks in practice.
+8 #2 pusscatsmum 2014-12-21 10:28
Hiya Grumpyrat,
I suggest you take a copy of that letter from your MP along with the letter you sent your MP in regards to the matter to the main Press, i.e Guardian, Sun etc to get them actively involved. This is the only way to get the true facts out to the General Public. At the moment all our endeavours highlighting these problems are falling on deaf ears BECAUSE it is not being sent to the main media who HAVE to get it out on air /paper to one and all.
Balls in your court to get it out there for all to see the lies and dam lies.
+12 #1 grumpyrat 2014-12-20 19:23
Raised this issue with my M.P (May 2014) after I saw numerous recruiting companies advertising online on behalf of CAPITA for paramedics to carry out "Medical assessments".

My M.P got back to in writing and stated "paramedics would not be assessing individuals for PIPS and DWP assured him they were being recruited for private contracts such as the BBC, B.T etc.


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