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The National Audit Office (NAO) has produced a damning report on the DWP’s failure to put right errors for years after they had come to light. The report reveals that some ESA claimants will be paid £20,000 in missed payments, but that about a third of all the money owed will never be repaid.

According to the NAO, the DWP failed to award income-related ESA to around 70,000 claimants who were transferred from incapacity benefit to contribution-based ESA from 2011 onwards.

The DWP’s estimate is that 45,000 claimants are owed around £2,500 in enhanced disability premiums, another 20,000 are owed £11,500 because they were entitled to the severe disability premium and a small number may be owed up to £20,000 each.

However, the DWP is managing to hang on to a third of the money it has underpaid sick and disabled claimants.

This is because it is only legally obliged to repay underpayments from 21 October 2014, when the upper tribunal first ruled that contribution-based and income-based ESA are a single benefit and that the DWP has a duty to assess claimants for eligibility to both types of ESA when a claim is made.

This means that underpayments from before this date all the way back to 2011 can simply be ignored by the DWP.

In total the DWP is expected to pay out £340 million but will be able to retain a further £150 million that it took from the pockets of claimants.

The reality is that the law clearly stated that the DWP had to check eligibility for both types of ESA even before the upper tribunal made its ruling, it’s just that the DWP chose not to follow it.

Even after the tribunal ruling in 2014, the DWP failed to take any action to reimburse claimants who had missed out. It was not until July 2017 that the DWP finally admitted that it had a duty to identify claimants who had been underpaid and reimburse them.

Amyas Morse, head of the NAO, said:

“The facts of this case are that tens of thousands of people, most of whom have severely limiting disabilities and illnesses, have been underpaid by thousands of pounds each, while the department for several years failed to get a proper grip on the problem.

“The department has now committed to fixing this error by April 2019, but not everyone will be repaid all the money they have missed out on.”

Frank Field, chair of the work and pensions committee, said:

“This is a damning report. The department is quick to act in cases of overpayment, quick to sanction claimants for any breach of its rules – but when the shoe is on the other foot, has shown it will take years to recognise and get to grips with its own mistakes.”

You can download the full NAO report from this page


#8 Anna Maria Blogg 2018-12-10 11:01
I have had this ESA3 (IBR)06/18 today. i am really stressed as I am very ill. I have never had any savings. My husband did have over £16,000 as he had just retired. Do I just tick last box. Are they going to stop my money, because my husband had/has savings. I worked all my life until I became disabled. My husband is returning the letter by registered post as they cannot claim they never had a reply like they have done in the past. I would so appreciate a speedy answer please. I am sick with worry.
#7 luluspice 2018-07-18 22:50
I have spent mearly 3 weeks every other day on the phone with my neighbour trying to get her the disability premiums back she had before she split from her hubby in 2012. She did not know she was missing money until I helped her put in MR for PIP. She called DPW on her own one day & got told she was not due anything else. Next day I got someone who said yes she was. then she got call back saying she has to give them proof her daughter was not living with her & when she was at college in 2012- 2013! They said they were not processing her claim until she gave them proof. Then today she got an additional £150 in her ESA..which was also 3 days late paid. No letters or calls to explain. I figure she is due back SDP & DPs to 2012 at least. They are being obstructive ..I believe they are being told to bounce any such calls as this is being dealt with by that Team of 20 Rudd mentioned..and they are overwhelmed,,th ey have no idea who they screwed or how many but they are damned if they will pay up easy! They have not counted on having me on their backs though! lol x
-2 #6 Sandra MC Johnston 2018-05-05 20:24
I would also like to ask how you find out if your owed any money ?
Thanks in advance.
+8 #5 bovril2 2018-03-28 18:33
I was on invalidity benifit then moved to incapacity benifit then moved to esa will I get some money back I am still on esa
-1 #4 barbiejane 2018-03-28 15:23
How will my husband know if he's owed any money
-1 #3 mrfibrospondodysthmatic 2018-03-22 16:49
So you had to be on incapacity benefit for this to affect you?
#2 terry 2018-03-22 16:23
I was on incapacity benefit,and I ended up on W.R.A.G Group.What happens now.I have not got a clue.Who do I get in touch with,as I can't see the D.W.P. checking my claim out.Could anybody give me any advice on this.Kind Regards.
+1 #1 Mranxiety 2018-03-21 18:31
So you had to be on incapacity benefit for this to affect you?

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