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Benefits and Work has heard from a number of members in recent weeks who have been subject to a second PIP assessment before a decision is made on their claim because there was a problem with the first report.

One member had a two hour assessment on Christmas Eve. Then, in January they were contacted by Capita and told that the assessment was incomplete and that they would be sending someone else round to finish it.

Capita refused to say what information was missing and would not provide a copy of the report until it was complete.

Our member told us:

“This has left me feeling very anxious. All they would say is that they needed further information as the last assessment was incomplete. I'm confused. I feel that they want to trip me up even though I was completely truthful about my conditions in the last assessment.”

In another case our member had almost completed their assessment when it was suddenly stopped and our member was told they would have to return for a complete new assessment. The only reason they were given was that the assessment should have been done by a physiotherapist instead of a nurse.

One member took their son for a PIP assessment which lasted 2 hours and 15 minutes. However, our member was then told that the assessor had not filed the report so they would have to return for a new assessment.

The new assessor took 1 hour and 30 minutes. The assessor claimed that she had the original report on screen and would take information from that, but she did not actually do so. As a result our member did not give some of the information that had been covered in the first report.

Our member said:

“I was too worried at the time to complain but I did contact my MP.”

Another member was contacted after their assessment in December and told that she would have to attend a second assessment in February before a decision on her claim could be made. When our member asked why:

“I was told it was to do a more robust assessment and that if I didn’t attend they would refuse my claim.”

Our member is very anxious about the repeat assessment:

“I am in total meltdown mode and if the first one is anything to go by I’m dreading the next one. I was so stressed and anxious I could barely control myself but did manage to answer all the questions they asked.”

One member’s 16 year old child is about to be moved from DLA to PIP. They had an assessment in December but have now been asked to attend a second one before a decision is made.

Our member commented:

“So I guess we just go to the 2nd assessment and do it all again then? Just what a overly anxious child wants eh!!”

One of our members had their PIP assessment in December as part of the process of moving from an indefinite DLA award. However, in January they were contacted by Capita who said that the DWP had requested further information and they would have to have a further assessment. Capita have not said what further information is needed or why it can’t be collected by phone.

Our member says:

“I am sick with worry I was already suffering with even more anxiety than usual due to going through this process.”

The PIP assessment process is enormously stressful for many claimants. To have to go through it twice with no adequate explanation as to why seems unfair and unreasonable. At the very least, claimants should receive a letter of apology and an explanation of why a telephone conversation would not be sufficient to put matters right.

Please consider complaining to your MP if this happens to you.

We’d be interested to hear from anyone else who has been forced to attend two assessments, please comment below.

Comments  

#8 rosamimosa 2019-02-25 01:06
I have addressed my MP on previous occasions and it was very helpful
i urge everyone to do so!
#7 lizt12 2019-02-18 20:49
I Had 2 assessments for my PIP renewal last year as they said that one of the assessors did not put enough information in the report and because they had tried to get hold of me unsuccessfully I needed to be re assessed. They did try to get hold of me but did not leave a message. I also had 3 other attempts at an assessment where IAS cancled the assessment due to a family berivement of the assessor. I was ill and got sent to hospital by the assessor and they sent an incorrect appointment to me so all in all was not impressed last February to April.
+1 #6 Jonesy 2019-02-14 18:50
Quoting Loonz:
I had an assessment in. July last year. It was over 2 hours long and the HP was very thorough. I then got a call about three weeks later to say I needed to go for another as something had been left out. No-one could tell me what though. They said that DWP had tried to call me a few times just to get the info they needed instead of me having to do a new assessment, but I had not received any calls from them.
I went for the second assessment and though it was almost as long, a lot of the questions I had previously been asked where not included.
I have asked several times for a copy of the report from the first assessment but DWP claim they don't have it. Yet they must have received it if they knew something was missing.
My assessment was by IAS.

Hi, I don't think they will have submitted it to the DWP, in our case they rejected the first assessment themselves, the DWP had nothing to do with it.
#5 Jonesy 2019-02-14 18:43
My son is 24 and autistic, he is just being transferred from DLA to PIP, having been in receipt of DLA since the age of 4. He was reviewed every 3 years until the age of 18 when he was finally given an indefinite award.
I am acting as his Appointee, I have completed the PIP application form with all the information required, followed by two 45 min phone conversations with a lady from Capita who asked lots more questions. Two and a half weeks ago we were visited by the Assessor from Capita who spent a further one and a half hours interviewing us. When he left he said he had all the information needed and we would hear within 4-6 weeks from the DWP.
Today I was phoned by Capita to say that we need to have a further assessment. Initially, they said there were a couple of things that needed answering but then it became clear that they were not going to use the report at all. They refused to tell me what else they needed to know. I said why couldn't they just submit the report and the DWP could ask me if they needed any more information but they said they weren't going to submit it and the DWP wouldn't be able to make a decision without it. I then phoned the DWP to ask if they could request this report but they said they couldn't.
I then phoned Capita because I had decided I didn't want another assessment as my son gets agitated and last time I had to give him Diazepam after to stop him from having a meltdown. I am in my 60s and don't like to get him worked up again. I was unable to talk to anyone as I was on hold for 50 mins trying to get through to their Customer Relations Team. They are now supposedly going to call me within the next 48 working hours. I was wondering if I could have some advice on how to proceed with this? Am I within my rights to refuse the second assessment? Surely they could ask me by telephone? I can't think what else they could possibly want to know after a total of 3 hours of questioning us already.
#4 Loonz 2019-02-14 01:32
I had an assessment in. July last year. It was over 2 hours long and the HP was very thorough. I then got a call about three weeks later to say I needed to go for another as something had been left out. No-one could tell me what though. They said that DWP had tried to call me a few times just to get the info they needed instead of me having to do a new assessment, but I had not received any calls from them.
I went for the second assessment and though it was almost as long, a lot of the questions I had previously been asked where not included.
I have asked several times for a copy of the report from the first assessment but DWP claim they don't have it. Yet they must have received it if they knew something was missing.
My assessment was by IAS.
+1 #3 annken 2019-02-13 16:36
its obvious isn't it they get paid twice!!
#2 Janny 2019-02-13 12:42
I am in the DLA to PIP transition. I missed my 1st assessment in Spring 2017 due to memory problems. Even though they were aware of this they stopped my DLA immediately. My 2nd assessment was early Sept 2017. I am always seriously anxious at such things and was far worse this time having lost my best friend suddenly to cancer days earlier. I had a friend attend with me and was in the assessment an hour. I was refused PIP, scored no points because Capita said I failed to comply with the assessment. Fortunately for me, I had secretly recorded the entire assessment and took it to the CAB. The case went all the way to tribunal in early January this year. I had to attend alone so again I was in distress, which was obvious to the court. A representative from DWP was present in court and said “He could not answer why the assessment clearly lasted an hour, something ‘must have gone on’. He requested if the court found in my favour that a further assessment be ordered. That is what happened and I am now waiting yet another assessment. This has been going on for 88 weeks in total. Contacting my MP is a total waste of time. She was involved very early in the process and after weeks came back with empty words. I am 62 years old, my health is in decline and the way disabled people are treated I’ll never reach retirement age.
+1 #1 sunamm 2019-02-13 11:39
Formerly-Atos used Formerly-TICCS to necessitate a further assessment at my home. This was subsequent to me contacting Former-Home-Sec retary: AMBER RUDD, my MP whom, ironically is now DWP!!! She put me on to Formerly-Atos Parliamentary Liaison Officer P H [yes, really - this was in the days prior to them being 'independent [IAS] TICCS are now ASCENTI. The Independent Complaints Examiner is currently looking into it because they had been predetermining DWP decisions on approximations and falsehoods now buried in pathetic shape-shifting name changes. I will get to the bottom of it eventually [unless they pull any further, more effective stunts than these]!

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