The DWP has confirmed in its latest personal independence payment (PIP) statistical release that many planned award reviews are on hold, but that claimants will continue to receive their current level of benefit until a review takes place.

In the DWP’s latest PIP Official Statistics to January 2022, published yesterday, the DWP admitted that planned reviews of PIP awards that were given for a fixed period are not all taking place because staff are working on “other parts of the process” instead.

“Planned award reviews are currently on hold in some cases which frees up resource to process registrations in other parts of the process but delays clearances for the award reviews themselves.”

In fact, the number of new claims is up 20% compared to November to January of last year.  So, a deluge of new claims is the “other part of the process” that staff are working on instead.  The bottleneck appears to be primarily in getting claimants assessed by Capita and Atos (IAS).

However, in the same document, the DWP do confirm that claimants who are waiting for their award to be reviewed will continue to receive PIP at the same rate.

“Any PIP claim where an award review is waiting to be processed continues to receive their pre-review level of benefit. Customers whose needs have changed and who are awaiting a review may instead register a change of circumstance.”

The confirmation that awards will continue in payment will come as a great relief to many thousands of claimants who have been left in a state of anxiety and uncertainty by a lack of news from the DWP about their award review.

PIP ward reviews backlog set to last

There are now over a third of a million (340,000) new claims ‘in progress’, meaning that they have yet to be completed and are probably mostly waiting for an assessment.

Waiting times for decisions on new claims have gone up from 19 weeks a year ago, to 22 weeks now.  Of this, most of the wait is for an assessment, up from 15 weeks a year ago to 17 weeks now.

Given the size of this backlog and the effect of the pandemic on people’s physical and mental health, which means new claim numbers are likely to remain very high, there seems little chance of Capita and Atos getting on top of things any time soon.

So, claimants awaiting a planned PIP review may be waiting a long time yet.

You can read the full PIP statistics to January 2022 here.

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  • Thank you for your comment. Comments are moderated before being published.
    Annie · 1 days ago
    I've been waiting a year for my review now.I cannot believe how slow it is not to mention what it is doing to my mental health waiting so long.
  • Thank you for your comment. Comments are moderated before being published.
    Neil · 4 days ago
    my pip claim ran out march 2021, received letter to extend 12 months until march 2022.
    Sent back my completed form july 2021 , been waiting for review decision or medical interview since . its now june 2022 .....
  • Thank you for your comment. Comments are moderated before being published.
    Kiby · 10 days ago
    Sent my review form back sept 21 still no further forward,blue badge running out soon too
    • Thank you for your comment. Comments are moderated before being published.
      Lynne · 6 days ago
      @Kiby I phoned my council and spoke to blue badge team and explained my review was still waiting being processed from last September. They looked at my previous application and asked what levels I was being paid and granted it again.
  • Thank you for your comment. Comments are moderated before being published.
    Rachael · 13 days ago
    I have just been informed for the second time in 3 months that my Carers Allowance will stop on 27/6/22, currently on the phone to DWP PIP, as this is due to the fact that my husband has been waiting since July 21 for his renewal. I rang, back in March where they extended his award to 27/6/22 but that is almost here. They assured me it would of been renewed by now..
  • Thank you for your comment. Comments are moderated before being published.
    Donna · 15 days ago
    I didn’t realise my pip was for 2 years i thought it was 3 and i think its just run out, they didn’t let me know . Is there any way i can back track this for a review instead of a new application
  • Thank you for your comment. Comments are moderated before being published.
    Chezz · 15 days ago
    Hi guys I sent of how my award review affects me my pip was supposed to be finished in 2024 but I told them my mental health etc has gotten worst do you all know what's gonna happen will I have a face to face assessment or on the phone assessment and how long will it take 
  • Thank you for your comment. Comments are moderated before being published.
    J. Herer · 18 days ago
    Hi all, so if we've filled in the PIP form posted it back in time we will still get awarded at current rate as staff are working on I'll assume ADP.
    I have been waiting for the reply since 7th Jan 22... 
    No way of  renewal of bus 🚍 pass 🏴󠁧󠁢󠁳󠁣󠁴󠁿 
    • Thank you for your comment. Comments are moderated before being published.
      kathy302 · 10 days ago
      @J. Herer My brother applied July 2021,dint have his phone call till Jan 2022,still waiting for June  for a decision
  • Thank you for your comment. Comments are moderated before being published.
    Ryan Robbins · 25 days ago
    I’ve been waiting over 3 weeks for a decision after receiving a text saying they have now got a copy of the report. Apparently the decision could take up to 8 weeks! 
  • Thank you for your comment. Comments are moderated before being published.
    Shannon · 25 days ago
    Hi sent mine in 3 months ago I called them up today and was told mines with the dm and should get a letter in 2 weeks 
  • Thank you for your comment. Comments are moderated before being published.
    Marc · 28 days ago
      I submitted my review application has anything changed form in January  it's now going into June it's ridiculous. This causes people and myself more stress and uneeded worry.
    • Thank you for your comment. Comments are moderated before being published.
      Paws · 5 days ago
      @Marc It's beyond words,I'm absolutely bouncing off the walls with worry. My pip review form went back v early March,not even a word back to say they got it, luckily I sent it "To be signed for" so got a screen shot of the signature. But have heard nothing at all,and it's mid June. It's diabolical. We are treated like goods on a conveyor belt.
    • Thank you for your comment. Comments are moderated before being published.
      Chezz · 10 days ago
      @bob Hi bob do you know what I means when they give you an assememt will it be a phone call or face to face meeting as I've told them my condition has worsened
    • Thank you for your comment. Comments are moderated before being published.
      Chris · 11 days ago
      @Anthony Sent mine back June 21 received text August 21 to say they had received and still waiting (June 22)
    • Thank you for your comment. Comments are moderated before being published.
      Sally · 19 days ago
      @Marc I've been waiting 13 months for a review.
    • Thank you for your comment. Comments are moderated before being published.
      Anthony · 22 days ago
      @Marc My review was received by dwp on Oct 8  2021..still heard nothing
  • Thank you for your comment. Comments are moderated before being published.
    Wee gran · 29 days ago
    Hi my daughter’s award ended 3 days ago she had high rate and we have car I have put renewal in about 2 months ago 
    I’m so worried it will stop
    and the car won’t continue 

  • Thank you for your comment. Comments are moderated before being published.
    Helen · 1 months ago
    I have been waiting since 25/6/2021 almost a year for a review of my pip award. Most recently it was agreed that a decision would be given by 23/05/22. After waiting a couple of days a relative called on my behalf to be told a decision has again been deferred until or before 23/08/22 and they were told that it wasn’t up to the pip department to tell me this and/or send me a letter explaining this. Surely this is wrong ? I am in desperate need for a new blue badge (pip were asked to send me proof that I’m entitled to a blue badge and I received a letter with a months award on til 23/05/22 … it takes longer than this for a blue badge to be processed and you need 12 months award to qualify)
    is this really acceptable… 
    • Thank you for your comment. Comments are moderated before being published.
      Clair · 26 days ago
      @Helen My award is awaiting review since last November ,and my extension runs out this june22 i was worried i have no money but reading this gives me relief im not on my own ,my condition has not changed it never will its chronic why do we need these reviews,its so worrying all this makes me ill ,by the way what happens to carers allowance if this process is delayed ???
  • Thank you for your comment. Comments are moderated before being published.
    Fiona · 1 months ago
    Blue badge expiring is my problem too. I got advice from council then just called DWP. My PIP has been extended for a year so they are sending me out a new letter of entitlement which council will accept to issue another blue badge. Hope this info might help others.
  • Thank you for your comment. Comments are moderated before being published.
    Anna · 1 months ago
    It's going to be interesting for me ...... I've just submitted my PIP review (after having a letter saying it was extended t March 2023) which left me 2 weeks to complete it. I always need help but n organisation i.e. Citizens Advice etc. have advisors or face-to face appointments. I've tried my best with form, but .....
    I will be in limbo land when my claim get transferred to Scottish Govt. in July 2022. What an almighty mess this is!!
  • Thank you for your comment. Comments are moderated before being published.
    Lulu · 1 months ago
    I sent my PIP review form at the end of June and it arrived eith the DWP on the 2nd August, I had a text yesterday saying they still have my form and will review it as soon as they can...so I've been waiting 10 months so far...that's 10 months of anxiety. So I hope not everyone has this experience.
    • Thank you for your comment. Comments are moderated before being published.
      Chris · 11 days ago
      @Lulu Exactly same dates as me it just adds to my stress 
    • Thank you for your comment. Comments are moderated before being published.
      Emma · 25 days ago
      @Lulu I sent back my pip review last September 
      I also had a text yesterday saying same as you 
      I’m super stressed waiting my conditions have got so much worse 

    • Thank you for your comment. Comments are moderated before being published.
      Mahi · 1 months ago
      @Lulu I'm in a dame boat  as u 
    • Thank you for your comment. Comments are moderated before being published.
      Amanda · 1 months ago
      @Lulu I put in my review in sept 2021 & still haven't heard anything as i called & was told new claims are being dealt with first & there is a backlog! 
      My current claim runs out in the beginning of july so im not hopeful it will be done before then???
  • Thank you for your comment. Comments are moderated before being published.
    Feefee · 1 months ago
    My pip renewal form sent February. However I need a new award letter for my blue badge which is due to expire in June. Tried contacting my local authority but no answer to phones and no reply to emails.  Don't know what to do
    • Thank you for your comment. Comments are moderated before being published.
      @ann · 8 days ago
      @Feefee My local authorities granted me another 3year blue badge I applied on line with the extension letter which is upto next March 🤗
    • Thank you for your comment. Comments are moderated before being published.
      Lou · 1 months ago
      @Feefee I sent my review in January. I called DWP today to check they had received it. The lady said reviews are completely on hold at present and i will continue to receive full award meantime. Re. Blue badge, you don't only have to be in receipt of PIP to get it, but it helps. The Councils will be sympathetic to well publicised delays in reviews and renewals.
    • Thank you for your comment. Comments are moderated before being published.
      Judith Nixon · 1 months ago
      @Feefee I’m in the same situation, my blue badge expired in March, PIP review form sent beginning of February! It’s now mid May & I’m still waiting!
    • Thank you for your comment. Comments are moderated before being published.
      Judith Nixon · 1 months ago
      @Feefee I completed the paperwork for my review in early February 2022, I still haven’t heard anything! My blue badge has expired & without an award I cannot renew! It’s not only that, it’s the uncertainty, especially during the current cost of living crisis! My situation hasn’t changed for the better & as I have a physical deformity affecting my mobility, it never will, it will only worsen over time. I need to know what is happening, yes, I’m still receiving payments but worrying myself sick that the DWP may stop them! Phoning is impossible, either they don’t answer or cut you off, the system is broken!
  • Thank you for your comment. Comments are moderated before being published.
    anthony johnson · 1 months ago
    Its ok saying our awards will continue until they get to our reviews ,but i need to show motobility a new reward so i can recieve a motobility car.as pip claimants are aware you need a minimum of a year left of your award to get a mobility car...i have roughly 10 weeks left of my award and its shocking how they can treat claimants this way
  • Thank you for your comment. Comments are moderated before being published.
    Neil · 1 months ago
    My pip award was renewed in May 2019 for 3years then extended until February 2023 due to covid lockdowns 
    I had my renewal form march 2022 which was completed and returned in due time where I'm hoping it's another paper decision
    Does anyone know exactly how long this process takes?
    • Thank you for your comment. Comments are moderated before being published.
      Lynn · 1 months ago
      @Neil Exact dates as yours for my hubby,  i har they are months behind, he cannot apply for new blue badge, sorry for you as your situation is worse, good luck to you both 🍀 
  • Thank you for your comment. Comments are moderated before being published.
    Karen · 1 months ago
    My mother was appointed for my brother on PIP and ESA unfortunately she passed away in February now we have told DWP my brother will manage his own PIP benefit after they sent a letter asking who would be the new appointee for him but I do not want to do it, consequently they didn't pay him any money in February then he sent a letter with his bank details on for them to put his money into that account what did they do guess they put two payments one for February and one for March into my dead mother's account luckily it was still open but why put money into a dead persons account which my brother didn't have access to but luckily I do since then we have heard nothing tried to phone up but waited over 30mins pressing button after button before you got a ringing tone gave up in the end. People are right these advisors in the DWP don't care a f**k what stress they are causing people in fact I think they enjoy it and talk about in the pub. I know from my experience a few years ago when I had breast cancer I applied for Universal credit got one payment and then they said because I didn't apply in time they couldn't pay me any more money but I is t apply in time because I never got the letter from my employers to say my pay would stop till about a month later but they said this was t a good enough excuse and that the fact I had cancer wasn't an excuse to know what I was doing so you know what that's the kind of attitude they have after that I even appealed and got knocked back so I thought you what I have worked all my life I don't need you stinky money from you and hope you never have cancer and see what it's like cos money is the last thing you are thinking about. They even sent me a letter two and half months after mum had died the other week saying they had overpaid her pension by two weeks we'll tough because I won't be paying it  back because they owe her underpaid pension for the last two years which she and I sent a letter about but it's funny they have not replied to that doesn't work boths ways does it.
  • Thank you for your comment. Comments are moderated before being published.
    Jason Lee - 2022 · 2 months ago
    When does Universal Credit come in for everyone?

    I'm hoping PIP and ESA assessments for depression/anxiety end in 3 years?   Is that Possible....?
    • Thank you for your comment. Comments are moderated before being published.
      john pizzey · 1 months ago
      @Jason Lee - 2022 I was awarded pip for my depression and anxiety,i have back problem to but they didnt do a phisical exam,the mental issue i explaind was enough, its how much your mental health affects you not what you have,explain in detail your worst days etc

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