The DWP say that the £10 Christmas bonus should normally be paid in the first full week in December, but we are now well into the second full week in December and we are still hearing from people who haven’t had theirs yet.

Have you had yours?  Let us know in the comments below.

How the Christmas bonus shows on your statement

The payment will normally show up as a single £10 payment with the reference ‘DWP XB’

It was originally introduced in 1972 and it was a payment of £10 way back then as well.

According to the Bank of England’s inflation calculator, if the Christmas bonus had kept pace with inflation it would now be worth £108.63.

Who is eligible

You must also get at least one of the following benefits in the ‘qualifying week’ - this is normally the first full week of December:

  • Adult Disability Payment
  • Armed Forces Independence Payment
  • Attendance Allowance
  • Carer’s Allowance
  • Child Disability Payment
  • Constant Attendance Allowance (paid under Industrial Injuries or War Pensions schemes)
  • Contribution-based Employment and Support Allowance (once the main phase of the benefit is entered after the first 13 weeks of claim)
  • Disability Living Allowance
  • Incapacity Benefit at the long-term rate
  • Industrial Death Benefit (for widows or widowers)
  • Mobility Supplement
  • Pension Credit - the guarantee element
  • Personal Independence Payment (PIP)
  • State Pension (including Graduated Retirement Benefit)
  • Severe Disablement Allowance (transitionally protected)
  • Unemployability Supplement or Allowance (paid under Industrial Injuries or War Pensions schemes)
  • War Disablement Pension at State Pension age
  • War Widow’s Pension
  • Widowed Mother’s Allowance
  • Widowed Parent’s Allowance
  • Widow’s Pension

What to do if you haven’t got your Christmas bonus

The DWP say you should contact the Jobcentre Plus office that deals with your benefits or the Pension service.  Unfortunately there does not seem to be an online form you can use to report non-payment.

Comments

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    Susan Parris · 19 days ago

    till not received £10 just got off phone DWP they said it was paid into my account but bank said nothing was paid in on 17th Dec 2023 
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    Kenny A · 29 days ago
    SSS must send a list to DWP of who is entitled to the £10 !!! So they need to take the responsibility of those that do not receive the money. How else can the DWP know who to send the cash to. The SSS ADP is a circus run by the clowns.!!! Sad to say but it was better under one umbrella at DWP.
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      jay · 23 days ago
      @Kenny A I get old style ESA as well as ADP, so the ESA people know that I get ADP as I get slightly more ESA for being on ADP, but the ESA people still lied to me and would not pay me the £10 Christmas bonus.

      The DWP ESA people view it as not being their problem as ADP is a Scottish benefit, even though the christmas bonus is DWP.
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    Kenny A · 29 days ago
    Never received the £10 bonus and followed media instructions and left it past 1st Jan. Called DWP on 4th and told would get within the week. Needless to say wasted a week looking at bank statements. Then back on the phone numerous DWP numbers to get passed pillar to post ADP wanted nothing to do with it. Told to go to job centre they promised to look into it and never got back to me after another week went back to ask for update and no joy. Today 22 nd Jan tried DWP and surprise surprise transferred my call to SSS ADP who said he would email the dept who liaise with DWP and try to get payment sorted out. Total disgrace SSS it’s a shambles they must be using Horizon computer programs. It’s crap that nobody was given the choice of staying with DWP or transferring to ADP. 
    As I was told payment was coming 4 th Jan I will keep hounding them and I will not accept being told that payment date has closed.

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      jay · 23 days ago
      @Kenny A I am the same. I have gone round in circles. No-one from DWP will sort it for me, as no-one wants to pay it as I am on ADP. I phoned DWP on the 2nd january and got told it would get sorted and that someone would phone me, I checked my bank statement every day and no payment and no phone call. I tried phoning again on the 17th january and went round in circles. I was crying on the phone. Again I got told it would get sorted and that someone would phone me. I also got told to go into my job center in person but that is over 30 mins drive away and I don't drive. By them saying that it will get sorted and that someone will phone me is just a way of them getting me off of the phone.
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    Michael laing · 1 months ago
    Still haven't received mine, I've called every department going and none of them are taking responsibility for it, I'm in Scotland and recieve Adult disability payment and there saying that they have nothing to do with it either 
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      jay · 1 months ago
      @Michael laing I am also in Scotland.

      I phoned up on 2nd January the local jobcentre plus office like it says on the DWP website, I spoke to someone who said that it would get sorted within a few days and that someone would phone me about it. I heard nothing and got no payment.

      I then phoned up the same jobcentre plus office again yesterday and the DWP guy on the phone tried to tell me he couldn't do anything and he said I had to speak to SSS due to being on ADP so he redirected the phonecall to SSS. Well the SSS person did not want to know at all due to them not being DWP, I tried asking him for a phone number for DWP and he gave me the PIP phone number.

      I then looked on my ESA mail for a phone number of a different jobcentre plus. The guy on the phone told me that I don't qualify for the Christmas bonus due to being on income related ESA, but I tried to say that I qualify due to being on ADP, he said he couldn't sort the payment so he redirected the phonecall to PIP. The PIP guy said he couldn't help but he got a case manager to speak to me who said that as I am on ADP and not PIP then he couldn't make the payment but he said it was ESA that had to pay me it, I told him that the ESA guy told me I didn't qualify and that ESA won't pay me it due to being on income ESA and the PIP guy told me 110% I do qualify for the Christmas bonus and he told me to phone ESA up again.

      I phoned the DWP ESA phone number again only for the guy to want to send me back to SSS. But I tried to say that I have gone around in circles and that SSS can't help as they are not DWP, and that I qualify for the christmas bonus due to being on ADP. He then said there is a form he has to fill in to email to someone and that it would be sorted and that someone will phone me about it.

      I was in tears to both the ESA and the PIP people as I have social and communication difficulties so making phone calls are difficult.

      I don't have my hopes up. But this is making my mental health worse as it is more to worry about.

      I know it is only £10 but I was meant to get it as I have had it previous years when I was on PIP (although they missed one year for no reason and I never knew how to anything about it then).
  • Thank you for your comment. Comments are moderated before being published.
    Billy · 1 months ago
    Got mine today about a month late
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    Kath · 1 months ago
    Not had one for two years or got a rise in esa last year don't no what to do .
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    Louise · 1 months ago
    Not received mine on both pip and contribution based ESA. Going to try and get through to them today.
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    Joan · 1 months ago
    If you were claiming UC or ESA alone you will not have recieved it because you are not eligible, you only would have recieved it if your claiming 2 benefits example like UC and PIP you won't get it if your just claiming 1 benefit like UC or ESA
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    Ellie lizzy · 1 months ago
    Anyone that still hasn't recieved their christmas bonus won't now as its reached the deadline date so no more christmas bonuses are being handed out unless u have spoke to them and they have confirmed u are getting it otherwise u will not as no more are being handed out now. Just thought I would let you know no point checking your bank because it won't go in now. Next one won't be handed out until the end of the year.you only get christmas bonus if your on pip you won't get it if you were just claiming UC or ESA u have to be receiving atleast 2 benefits (not including child benefit)
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    Alan · 1 months ago
    Not had mine yet
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      Lucy m · 1 months ago
      @Alan You won't get it now the deadline for the payment is closed now
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    Violet · 1 months ago
    Haven't had mine and we're into january
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    Vivien Hall · 1 months ago
    I never received my Christmas bonus, neither did my neighbour. 
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    P buck · 1 months ago
    I have not had mine got it last year I have checked my bank account just incase but not there
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    Mhairi Paterson · 1 months ago
    I haven't had mine either I called them last week and was told to call back today 
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    Mrs.V.Parfitt · 1 months ago
    Not received my Christmas bonus for two years and probably even before that as haven't got bank statements going back before 2021, will be ringing my back to ask how far back they can tell me that I haven't received Christmas bonus. Hope all people who are entitled to this bonus complaint to the authorities and ask why this has happened and where as our money gone! Thank you for this opportunity to voice our concerns on this matter.
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    Daina · 1 months ago
    Not received mine either and I’ve been getting the Christmas bonus for years now :/
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    Alison · 1 months ago
    Mine was missing too. I fell down the gap when I was swtched to ADP from PIP. A call to ADP and then PIP this morning has sorted it (apparently, though I will watch the bank just in case).  Worth getting in touch with them.  It's not a lot but it is the principle.
    • Thank you for your comment. Comments are moderated before being published.
      jay · 1 months ago
      @Alison I didn't get mine and I am on ADP and ESA. No-one will agree who is meant to pay me it.

      I have phoned ESA / and ADP / and PIP and went round in circles.

      ESA say that as I am on ADP then it is SSS that are meant to pay it. But SSS say it is DWP. So I tried ESA again who transfered me to the PIP phone line, but PIP said that it is ESA that are meant to pay me it. So I phoned ESA again only for them to tell me no it isn't then. By which time all the phone calls are making my anxiety worse and I am crying over the phone at PIP and ESA.

      I don't know if it has been sorted or not. As I have tried sorting it so it is a wait to see if I get a payment or not.
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    A whorlow · 1 months ago
    Still not received mine .I'm on contribution based ESA support group

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    Lynne & Edward Hawkeswood · 1 months ago
    Myself or my husband hasn’t had ours yet either so what can we do? Anyone have an email or something to get I touch with them to let them know please? 
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