The National Audit Office (NAO) is launching a new investigation into the DWP’s handling of Carer’s Allowance (CA) overpayments, five years after being duped by the departments in the course of its previous inquiry.

The NAO confirmed in a letter to the Commons work and pensions committee that they will be looking into the progress made by the DWP in reducing CA overpayments since the last report by the NAO in 2019.

At that time, the NAO were assured by the DWP that the new Verified Earnings and Pensions alerts service provided by HMRC would virtually bring an end to large CA overpayments, because the DWP would be able to alert claimants as soon as they went above the earnings limit.

In fact, the DWP don’t bother to contact half of all the claimants about whom an alert is raised, meaning that hard-pressed carers’ lives are still shattered by sudden news of huge sums that they must repay to the DWP.

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    MrFibro · 13 days ago
    They should just wipe this off the slate, and don't claw it back of claimants, as @ the end of the day it's the DWP's fault.  Surely heads should be rolling @ the DWP, especially the muppets in command.
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    Julie · 14 days ago
    This as been going on yrs in 2012 I had £3500 to pay back..
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    Ann · 14 days ago
    I'm still paying off a £3000 overpayment to ca
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    Patricia · 14 days ago
    Hi I'm receiving carers allowance and universal credit, in April I got a message from DWP about what benefits I'm receiving and to contact them if the information was incorrect.  They correctly listed my carers allowance and uc which they've been paying for 12 months then in my April payment they didn't deduct my carers from my uc and overpaid me! I'm not sure how their system could make such a mistake. 
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    kpt · 14 days ago
    It's not just people who go over the earnings limit.  The person with learning disabilities whom I support got more Universal Credit than usual - because the deduction for Carers' Allowance was, for reasons unknown, less than usual.  Fortunately he has me keeping an eye on his bank account, because he wouldn't have noticed.  I immediately asked UC to check, they informed me it was an error, but he now has to pay the money back - it's more than £300.  All of that would be beyond him on his own, he could have been in the situation of having to pay back a very large amount in a few months or years time.
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    Sandra Bowes-Rennox · 14 days ago
    If those fools are incapable of working out what should be paid then it's not our jobs to do it for them but they as always scapegoat innocent people and it's time it's stopped.
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    Rosie · 15 days ago
    How many times can the DWP get away with their lies and incompetence?  Why is no-one ever held accountable?  It's a shame that all the sanctions only work one way!!
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