The DWP has developed an “automated Digital solution” which extends PIP awards repeatedly when they are close to ending if a review has still not been completed, a government minister has revealed this week.

Chloe Smith, minister for disabled people, disclosed the existence of the automated system in response to a parliamentary question about how many PIP claims are extended more than once.

Although Smith said that the figures for the number of claimants whose awards have been repeatedly extended was not available, she did admit that it was happening.

She told MPs:

“To protect PIP customers, we have developed an automated Digital solution which essentially extends the current award for cases where there is a risk that the claim will fall out of payment.

 “As we see continuing high demand for PIP new claims, customers are currently waiting longer than expected to have their claim reviewed, which has led to some awards being extended more than once.”

Have you had your PIP award extended because a review has still not been carried out?  Let us know in the comments section below.

Comments

Write comments...
or post as a guest
People in conversation:
Loading comment... The comment will be refreshed after 00:00.
  • Thank you for your comment. Comments are moderated before being published.
    CMAnnonymous · 3 months ago
    This might make me unpopular but I am a Case Manager making decisions on reviews for PIP. Before you lynch me let me just say that I am completely sick of the way people are being treated on this benefit. The last count of the queue mentioned above was over 150,000, that’s why no numbers are mentioned!
    As well making decisions, and I always do my best to support what the claimant is saying, I look at Further medical evidence and correspondence received tasks. In the past two days I have seen three letters pleading for a decision so a blue badge or scooter can be claimed. The official steer is, as it’s local authority managed or motability, is we won’t get involved. My wife has a blue badge and is renewing it at the moment, it’s very stringent due to abuses in the community. The easiest and best way is to get a PIP decision and my department just isn’t delivering.
    The whole system is a mess, there aren’t enough assessors, trained decision makers or processes in place to fix this. I asked my manager what we are going to do the other day, they asked their manager who asked further up, no one has a plan.
    I urge anyone in this situation to write to their MP and tell them how much it’s affecting them.
    I care a great deal about the rights of disabled people and strongly believe that everyone should get the help they need, right now PIP is failing you and it’s heart breaking.
    • Thank you for your comment. Comments are moderated before being published.
      Gilly · 3 months ago
      @CMAnnonymous Thanks so much for putting your head above the parapet (brave of you!) and explaining things from 'the other side': it does give some insight as to what is really going on with PIP and the DWP! 👍 

      And thanks for being human!  For what it's worth, my daughter saw two very kind and helpful case workers during her assessments for ESA some years back, prior to her finally getting diagnosed as autistic a couple of years ago, and subsequently granted PIP.  (The latter was awarded via a paper-based assessment, thankfully, so - even with assessors who are truly understanding, the whole process is so gruelling and worrying that we would opt for paper-based over F2F every time, if that were possible...)  
  • Thank you for your comment. Comments are moderated before being published.
    Ci · 3 months ago
    I have had my PIP automatically renewed for another year or so about three times now. I have renewed my blue badge using the extension letter and had no problems in Lewisham, London. The only place I could not use my extension letter was to apply for a freedom Pass. I was told this letter was not valid, only the PIP award letter was, but obvioulsy that has the old expired date. I had two options either contact DWP or go through their own medical. I opted for the latter and after two weeks I got my Freedom Pass which is valid for five years, without having to do any medical at all, again with Lewisham in London.
  • Thank you for your comment. Comments are moderated before being published.
    Cat. · 3 months ago
    My husband has mental and physical health problems. His needs have substantially increased so I asked that his care needs be reviewed and also his mobility be reviewed in line with the Leap guidelines. This was 18 mths ago and no review has taken place just a continuance of his care award.
    • Thank you for your comment. Comments are moderated before being published.
      Duke · 3 months ago
      @Cat. I suffer PTSD, Personality Disorder, Anxiety and depression. I'm doing therapy for PD for several years. Last time (4yrs ago) they didn't even acknowledge that. So what they'll say or do on this assessment that I'm waiting for one only has to wait and see and wonder. 
  • Thank you for your comment. Comments are moderated before being published.
    Joe · 3 months ago
    I had a PIP extension from the middle of last year to January 2023. Where Sandie has been turned down for her car on the extension letter BMW put mine through the Motobility system and I was granted a car on the extension. I have had enhanced mobility for some years. I filled in my PIP renewal form a couple of months ago but am still waiting to hear. I always have my assessment at home. I phoned and asked if that would carry on and was told 'yes'. My Blue Badge runs out at the end of July so watch this space!
  • Thank you for your comment. Comments are moderated before being published.
    Glenys owen · 3 months ago
    I've not heard anything from nobody about pip award
  • Thank you for your comment. Comments are moderated before being published.
    Sandie · 3 months ago
    My award was up in January 2022 it has been extended for the second time until July 22 but I cannot get a mobility car without the review. It was sent in last may and even though there is a mountain of evidence they keep saying I need an assessment. I wrote to Chloe Smith and my local MP Ian Burns. Ian helped me with my blue badge problem as they said the process for a blue badge application can take 12 weeks. The same amount of time as my extension so it was a viscous circle. I’m still waiting to hear from the DWP after have 2 people email me with regards to my issue. It’s ridiculous I’m a prisoner in my own home as I cannot drive my manual car with my mobility issues. I just want my assessment done. 
  • Thank you for your comment. Comments are moderated before being published.
    Carnagemcflange · 3 months ago
    My PIP was due to run out at the beginning of April and the only reason I found out was when my daughter, who gets carer's allowance for me, was informed in a letter that payments might stop as my pip was due to stop also. 
    Have heard nothing myself since being told my pip was being extended without review due to the pandemic
  • Thank you for your comment. Comments are moderated before being published.
    Mollie · 3 months ago
    My renewal was extended until 29th july 2022,i sent my forms off last sept 2021,just on phone awaiting for them to answer, im 24 mins 34 seconds on hold so far, fingers crossed for me. 
  • Thank you for your comment. Comments are moderated before being published.
    Nain · 3 months ago
    Yes it happened with me when I contacted DWP near the reward end I was told it is extended and when I asked about the letter I was told it was sent few months ago which I never received
    Then I requested for another letter as a proof for me which was sent thankfully

  • Thank you for your comment. Comments are moderated before being published.
    Word-Soup · 3 months ago
    My review went in at the end of August 2021 and I’ve heard nothing, absolutely nothing. I truly wasn’t expecting this, and I am a little anxious that I will just get a telephone call out of the blue to go through it and I won’t be able to compose my thoughts 
  • Thank you for your comment. Comments are moderated before being published.
    Celia · 3 months ago
    My review went in last august and I’ve heard nothing since, my award ends in June and I’m worried but too scared to ring them!
  • Thank you for your comment. Comments are moderated before being published.
    Mobbba · 3 months ago
    My end date was 31st may 2022 but was extended to January 2023 last year. I had a letter two weeks ago from DWP to say that they were extending my awards (high mobility and high care) to unending with a possible review in 10 years time.
    To say the least I am over the moon I never thought in a million years this would happen.  
    I went through hell with my transfer from Disability Living Allowance to PIP, it took two years to finally get my award after going to the higher court, who found that the assessor had lied and DWP had Ignored vital reports from adult social care and two consultants. 
    when I went to the tribunal I was in 5 minutes and was awarded high rate for both mobility and care. 
    so keep at it and I got  £15000 back pay. x
     
  • Thank you for your comment. Comments are moderated before being published.
    Brian · 3 months ago
    My award has been extended by 10 years and i am over the moon, 👍
    • Thank you for your comment. Comments are moderated before being published.
      Russell Hollands · 3 months ago
      @Brian Do I need to contact them or will they contact me. But we'll done for you in the increase i would be happy and super stress free 
  • Thank you for your comment. Comments are moderated before being published.
    Mary · 3 months ago
    My PIP was originally awarded for 3 years by the tribunal I had to go to because the assessor, who appeared to know nothing about my illness, made a number of misleading statements and failed to include observations that spoke to how the illness and the assessment process affected me. I had to reapply at he end of the 3 years, having a telephone assessment due to Covid (this time the assessor actually seemed to have some knowledge of my illness) and it was awarded for another 3 years. I was expecting yet another battle!
  • Thank you for your comment. Comments are moderated before being published.
    Eva Townson · 3 months ago
    Yes , I've sent my Review on 02 /10/21 . 
    My award was running out on the 07/04 of this year. 
    I rang them and they said that my award has been extended until 10 th of July this year. I asked them to send me proof letter.
     
    That's not good , as my Blue Badge has expired and I can't have it renewed.
    This is a purposeful action, causing lots of problems, like Blue Budge , applying in time for new Motability car, Disabled Pass.

    It's a mess. 



  • Thank you for your comment. Comments are moderated before being published.
    Kat · 3 months ago
    My PIP is due for review in December this year. I have a motability car, which is due for renewal in October. I phoned PIP up, asking when I will be reassessed. They told me that, because of a backlog, my award is being extended till September 2023. This means that I can still apply to change my car, as long as I've got at least one full year of PIP. I asked them to send me a letter, stating the extended award, which they did. 
  • Thank you for your comment. Comments are moderated before being published.
    David · 3 months ago
    I received this sms on Friday:

    We still have your PIP form and will be progressing your review as soon as we can. You may still need an assessment with a health professional. Your PIP will continue to be paid until we review your claim. You only need to contact us if your circumstances change.
    • Thank you for your comment. Comments are moderated before being published.
      Jakki · 3 months ago
      @David I got the same last week.......
    • Thank you for your comment. Comments are moderated before being published.
      Gilly · 3 months ago
      @David Well that's about as useful as a chocolate fireguard, isn't it?  If I got a message like that I'd really be in a spin: it's the 'not knowing' and uncertainty that causes so much stress :(
  • Thank you for your comment. Comments are moderated before being published.
    Karen · 3 months ago
    My pip award has been extended twice and my blue badge was only allowed for one year my review went in june 2021 and i have become so stressed over it it been nearly a year without an assessment i have given enough medical evidence with my form so why am i still waiting when my carer phoned they said im down for an assessment but no idea wgen that might be
  • Thank you for your comment. Comments are moderated before being published.
    Deb · 3 months ago
    Mine PIP was extended to April 2022
    I sent my review forms back in July 2021 via recorded delivery, it was signed for and heard nothing back!
    My PIP was due to finish 3 weeks ago heard nothing however they have paid this months PIP into my bank account even though the award has technically finished with no contact or review date.
  • Thank you for your comment. Comments are moderated before being published.
    Anne Hunter · 3 months ago
    Yes for 10 years 

Free PIP, ESA & UC Updates!

Delivered Fortnightly

Over 110,000 claimants and professionals subscribe to the UK's leading source of benefits news.

 
iContact
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.