Benefits and Work is receiving numerous emails and comments from claimants whose PIP payment has failed to go into their bank account today. 

“I woke this morning my money did go in my bank 1st time ever since 2016 , I am trying to call them since 9 am machine comes on as I think I will go through to someone it just cuts off ridiculous.”

 “Trying to call due to missing a payment and I get through to the options, once selected I get cut off or a dial tone. I've attempted about 8 times currently.”

 “My payment never went into my bank. Tried a number of times without success. After several attempts a auto message stated that "some claimants (which probably means thousands)have not received their payments today and they are investigating". Hope they sort it out soon.”

It appears that there has been some sort of software issue and it is unlikely at this stage that phoning the PIP enquiry line is going to make any difference. 

We’ll post updates on this page when we hear anything more and, if anyone whose payment didn’t go in as expected does subsequently receive it, please post a comment below.

UPDATE TUESDAY 6 DECEMBER
Still no official announcement from the DWP about what has gone wrong and whether the problem has now been fixed.  But we are hearing from people whose payments have now been made, so it's probably worth phoning the PIP enquiry line if yours hasn't - assuming you can ever get through.

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  • Thank you for your comment. Comments are moderated before being published.
    Wobblin · 1 years ago
    On a similar note, has anyone received their £25 Cold weather Payment for last week yet? They're supposed to go straight in, aren't they (I do qualify, being on IRESA as well as PIP)?

    Still no £10 Xmas Bonus in my account either, not looking good for my regular PIP payment tomorrow. I have had to reluctantly increase my overdraft to try and cover my bills just in case (hopefully temporary). Christmas? Christmas doesn't exist this year now.

    There is no point whatsoever in ringing their 'help'line even under 'normal' circumstances, the last time I did that and finally got through (after 2 hours) I got passed from one department to another for the rest of the day and was still none the wiser by the end of it (I had to get my MP involved to find out what was going on in that case). Chances are that even if you *do* finally manage to get through, you'll only end up speaking to someone who either knows less than you do or will just straight up lie to you.

    Or like me in one instance, spend hours waiting to get through concerning a non-payment on a valid active claim, only to end up with a woman who literally screams "YOU AREN'T ENTITLED TO ANYTHING!" before hanging up on you (I complained, nothing happened, aside from finally get the payment).
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    Popie · 1 years ago
    Esa was supposed to go into my bank account today 13th December but nothing up to now 
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      Popie · 1 years ago
      @Popie Thursday 13th December esa still not in my bank it's now 10.45an I last checked after midnight when it normally gose in 
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    Wobblin · 1 years ago
    Still not received my £10 Christmas PIP bonus yet (others have and last year it was in my account by the 10th), and my full PIP is due in my account on the 14th. Hopefully the Xmas Bonus is just late, but this is not looking promising.

    I have direct debits set to go out after the PIP goes in (I arrange bill payments around my PIP payments) and my current account balance and tiny overdraft aren't going to cover them on their own. If the PIP doesn't go in I will be well up a certain creek.

    Thanks (as usual) DWP.
  • Thank you for your comment. Comments are moderated before being published.
    Keith D · 1 years ago
    PIP was due today (12th Dec) but nothing paid into my bank account. Anyone else having problems this week ?
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    Sha · 1 years ago
    Mine due today 12th December No payment in my bank. Trying to ring but don't open until 9am
  • Thank you for your comment. Comments are moderated before being published.
    Nikki b · 1 years ago
    My pip was due Friday 9th, still nothing from them
  • Thank you for your comment. Comments are moderated before being published.
    david core · 1 years ago
    mine was due today but nothing has arrived
  • Thank you for your comment. Comments are moderated before being published.
    Jason webb · 1 years ago
    Jason again.
    When will I have my pip payment.
    It was due 2 day. 1st time this has happened but its life 4 me living on my own when my parents just passed away 
  • Thank you for your comment. Comments are moderated before being published.
    Jason webb · 1 years ago
    I need my pip payment to pay bills.
    I just lost my parents and I'm really ill and no sign of my pip in bank today the 9th December 
    • Thank you for your comment. Comments are moderated before being published.
      Jan Reid · 1 years ago
      @Jason webb Mine was also due on the 9th I look a my new bank statement yesterday and nothing was paid in November either.
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    Alison Browning · 1 years ago
    Mine was meant to come in the 30th November. As of now bugger all. Cannot through on the phone, you sit there listening to hideous tune til your climbing the walls with deranged stress. Getting through to dwp is harder than getting through to Elvis.  
  • Thank you for your comment. Comments are moderated before being published.
    Julie · 1 years ago
    My pip was due today Friday 9th not in ....and no correspondence from DWP  ..
  • Thank you for your comment. Comments are moderated before being published.
    NICHOLAS1972 · 1 years ago
    Whilst not wanting to come across as being insensitive, I live in London and it seems my PIP payment due today, (Thursday) was unaffected by this glitch. 

    There is no rational reason for the DWP to fobb anybody off with a claim that this is a whole England problem, bearing in mind that it takes three days, from the DWP to the bank account, thus my PIP payment was signed off on Tuesday. 

    I truly hope that those late payments are resolved as quickly as possible.
  • Thank you for your comment. Comments are moderated before being published.
    Mary Ramsay · 1 years ago
    It is a disgrace that we have to do with out our benefit  when the Dwp say nothing they don't have to worry about paying bills or living 
  • Thank you for your comment. Comments are moderated before being published.
    Yvonne Astley · 1 years ago
    Just phone them up mine was not in this morning just went in bank now 
    • Thank you for your comment. Comments are moderated before being published.
      Alison Browning · 1 years ago
      @Yvonne Astley Phone them up?  Are you kidding spent all week trying to get through to them. Uicker and easier to get through to Elvis and David Bowie 
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    AJ · 1 years ago
    now I am worrying cause mine is due tomorrow and I have a Hospital appointment and if I cannot attend I will be discharged. I need my payment to help with my travel costs and its not a local hospital. this is awful whats happening to the disabled. I am hoping that this isn't due to them having no money to pay us our pip and using an excuse cause it should not take this long for a payment to be issued. somebody mentioned its certain banks but which ones are having issues. Its not our fault that this has happened its theirs so to say they are not going to help with cost incurred due to others missing direct debits etc is very unfair. I also have read that they have been or going on strike so that will be fun I just do not trust them its time they went and we had a general election. fingers crossed mine is paid tomorrow . I'm not sure if these payments that have still not been paid are in a backlog or are actually due today it says on line on certain news feeds that they've paid them all now . But to read that payments have still not been paid is a great concern I am also due to ay my carer tomorrow as well. 
  • Thank you for your comment. Comments are moderated before being published.
    Yvonne Astley · 1 years ago
    Woke up today my payment missing also x
  • Thank you for your comment. Comments are moderated before being published.
    Yvonne Astley · 1 years ago
    No pay today was due 
  • Thank you for your comment. Comments are moderated before being published.
    Yvonne Astley · 1 years ago
    Due my pip this morning nothing in bank 
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    Karen · 1 years ago
    My ESA has not gone in my bank tonoght 8th Dec 22
    • Thank you for your comment. Comments are moderated before being published.
      Lola · 1 years ago
      @Karen My Esa didn't go in due fri 9 December are you still waiting????  I can't get thru on phonelines
    • Thank you for your comment. Comments are moderated before being published.
      Lola · 1 years ago
      @naomi My esa didn't go in due on 9 December is anyone else still waiting??? V stressful 
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      naomi · 1 years ago
      @Karen did your esa go in mines didn’t either can’t get them on the phone 
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    Bell · 1 years ago
    Sorry to hear people are worried but the PIP shouldn’t be used to support bill or credit card debt- it’s tu help us work through the barriers we face eg can’t walk, get a taxi, can’t move around to clean get a carer etc. I do respect people are struggling but being reliant to pay bills with pip is not helpful 
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      Wobblin · 1 years ago
      @Bell Unfortunately, the grim fact is that people *are* now having to use PIP to pay their bills, largely thanks to a cost of living crisis exacerbated by a financially-incompetent tory government wilfully trashing the economy barely a month ago, so it's equally unhelpful to admonish people for doing what they have to do to survive now.
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      Alison Browning · 1 years ago
      @Bell My PIP is because of dyspraxia,  Aspergers and severe anxiety, without it I am housebound as I have to use a taxi to go to the doctors or pick medication up, the ESA will not cover that or paying for my support worker who helps me with stuff i can't do. Can't afford the heating so the condensation is making the house damp. 
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      Nat · 1 years ago
      @Angie Totally agree I have fibromyalgia hyper mobility dyslexia dyspraxia severe asthma and rely on dla and esa as I’m not able to work 
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      Angie · 1 years ago
      @Bell Part of the reason I get PIP is that I am at risk of hypothermia as I am unable to regulate my body temperature, so are you saying I shouldn't use it to pay the gas bill? Many disabled people have higher bills because of their disability, which is surely what PIP is intended to help with?
    • Thank you for your comment. Comments are moderated before being published.
      Gee · 1 years ago
      @Bell I forgot to say my PIP also pays some of my private paid domestic assistances costs every week of over £100.
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