Benefits and Work is receiving numerous emails and comments from claimants whose PIP payment has failed to go into their bank account today. 

“I woke this morning my money did go in my bank 1st time ever since 2016 , I am trying to call them since 9 am machine comes on as I think I will go through to someone it just cuts off ridiculous.”

 “Trying to call due to missing a payment and I get through to the options, once selected I get cut off or a dial tone. I've attempted about 8 times currently.”

 “My payment never went into my bank. Tried a number of times without success. After several attempts a auto message stated that "some claimants (which probably means thousands)have not received their payments today and they are investigating". Hope they sort it out soon.”

It appears that there has been some sort of software issue and it is unlikely at this stage that phoning the PIP enquiry line is going to make any difference. 

We’ll post updates on this page when we hear anything more and, if anyone whose payment didn’t go in as expected does subsequently receive it, please post a comment below.

UPDATE TUESDAY 6 DECEMBER
Still no official announcement from the DWP about what has gone wrong and whether the problem has now been fixed.  But we are hearing from people whose payments have now been made, so it's probably worth phoning the PIP enquiry line if yours hasn't - assuming you can ever get through.

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  • Thank you for your comment. Comments are moderated before being published.
    · 2 years ago
    I’m the same as you John my £10 hasn’t gone in and I’m due a pip payment on the 20th 
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      · 2 years ago
      @Helen My mum.got her £10 to the 15th December.  But her pip os due n3xt week 

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      · 2 years ago
      @Cindi Same here..My husband gets Pip but no bonus..I know its only 10 pounds...but when you have nothing
  • Thank you for your comment. Comments are moderated before being published.
    · 2 years ago
    My PIP has just gone in now at lunchtime, 10-12 hours later than usual (it's usually in overnight on the due date). Still no Xmas Bonus yet but apparently that can be issued any time in December, not just in the first week as the BBC wrongly advised recently. £25 Cold Weather Payment comes in within 14 days apparently so there's still time for the two I'm owed to show up.

    Even if it does now seem to be (slowly) being sorted, the way they've handled this situation has been a total farce, building an immediate wall of silence and spreading anxiety amongst the most vulnerable at the worst possible time.
    • Thank you for your comment. Comments are moderated before being published.
      · 2 years ago
      @Wobblin Thankyou..That's very helpful
  • Thank you for your comment. Comments are moderated before being published.
    · 2 years ago
    Has anyone received their £10 Christmas bonus and pip yet I never got my £10 Christmas bonus and my pip comes next week very worried 
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      · 2 years ago
      @John Apparently the Xmas bonus can go in any time in December, not the first week as the BBC reported. Mine still isn't in, it's definitely late (usually in by the 10th).
  • Thank you for your comment. Comments are moderated before being published.
    · 2 years ago
    Has anyone received their £10 Christmas bonus and pip yet I never got the £10 Christmas bonus and my pip comes next week worried 
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    · 2 years ago
    Just got through now to esa helpline a gentleman told me my esa payment will go into my bank account after midnight and he said very sorry for this 
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    · 2 years ago
    Still on hold it's rediculas 
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    · 2 years ago
    Still on hold on the phone to esa if I get answers today I'll post on here 
  • Thank you for your comment. Comments are moderated before being published.
    · 2 years ago
    On the phone in a que to esa helpline my esa has still not gone into my bank 
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    · 2 years ago
    Mine was supposed to go in yesterday 13th nothing yet and not had the £10 Xmas bonus. Going to call when they open. 
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      · 2 years ago
      @Lisa Hi Lisa iv got in touch with esa helpline was on hold a long time but when I eventually got got through a man told me my esa payment will go into my bank after midnight my esa was due Tuesday 13th December 
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    · 2 years ago
    The only payment in account was £25 weather payment!!!
    But no £468 pip payment???
    This really is t last thing I need!! 
  • Thank you for your comment. Comments are moderated before being published.
    · 2 years ago
    My pip isn’t in my account ffs
  • Thank you for your comment. Comments are moderated before being published.
    · 2 years ago
    Mine is due to go in Friday but my bank Monzo allows me to get it a day before and it usually shows up a day before that but the £10 Xmas bonus is showing as PIP not the XB payment it’s supposed to be so I am rather worried as it seems there is a mistake and my Xmas bonus is being mistaken for my PIP payment 
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    · 2 years ago
    It's gone midnight now 14th December and my esa is still on gone into my bank account? Was due on the 13th December and still nothing 
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    · 2 years ago
    It's now 9.40pm 13th December my esa was supposed to go into my bank account today still nothing iv been checking my bank account all day nothing it's rediculas what on earth is going on this is the only site that says there is processing issues has anyone out there had any answers about this?? 
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    · 2 years ago
    As anyone actually phoned to see why?
    • Thank you for your comment. Comments are moderated before being published.
      · 2 years ago
      @Sylvie Yes iv tried and tried to ring them just can't get through at all what are people supposed to do?? 
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      · 2 years ago
      @Sylvie Yes apparently they have, only to be either cut off after a very long wait or be fobbed off with a recorded message.
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      · 2 years ago
      @Sylvie Can't get through when trying to ring them 
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    · 2 years ago
    My last payment was nov22nd,still not recieved dec,which should already be in 
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    · 2 years ago
    Can anyone give any answers as to why this is happening? 
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    · 2 years ago
    Has anyone had there money yet? 
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    · 2 years ago
    Did anyone get the £10 Christmas bonus I didn’t get mine and I get my pip at end of December worried after reading comments 
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    · 2 years ago
    Did anyone get the £10 Christmas bonus I don’t my pip until end of month bit worried after reading comments 
    • Thank you for your comment. Comments are moderated before being published.
      · 2 years ago
      @John I haven’t had 10 bonus and my pip is due 20th getting worried after reading these comments