We’ve had a request from a member to publish a guide about how to complain to the DWP.

Before deciding whether to go ahead, we’d like to ask our readers for your opinions and experiences.

Have you ever made a complaint in connection with your benefits?

If so, what was the outcome.

If not, what stopped you from doing so?

Were you worried that complaining might lead to being targeted by the DWP for unfair treatment or that it might affect an appeal you were pursuing, for example?

A guide to complaining about the DWP will inevitably have to cover complaining about the companies that the DWP contract out work to.

And that would particularly include:

  • Atos
  • Capita
  • Maximus.

And then there’s the issue of complaining to your MP.

And to the Independent Case Examiner.

We’d be interested to hear about your experiences, if you have been involved in complaints to any of these agencies.

Is there information you didn’t have but which would have helped?

Are there things you wish you had, or hadn’t done?

Please do post a comment below the line and let us know what you think.


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