Maximus have launched a new telephone support service to help claimants complete their ESA50 capability for work questionnaire. But would you want to use it?{jcomments on}

Maximus, or Centre for Health and Disability Assessments (CHDA), as their ESA assessment branch is known,  announced the new service last week.

The company says that it has a team of 'specially trained advisors' and that they will 'guide you through the form filling process, answer questions and recommend what kind of evidence to send in and bring to your assessment'.

According to Rob Winter, service improvement director at CHDA:

"Completing the ESA50 is a really important part of the assessment process, as it ensures that our staff have access to the most up to date and relevant information for every case. We are confident the new service will improve both the customer experience and the accuracy of information submitted on the ESA50 form”

We entirely agree that the ESA50 is an important prt of the work capability assessment process, which is why we would urge readers to consider very carefully whether Maximus are the best people to help with the task.

Nevertheless, if anyone does decide to get help from the support line, we'd be fascinated to hear about your experience - especially if you happen to have recorded it.

More details on the support service are available here.


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