To make a claim for Personal Independence Payment (PIP), you will need to call the PIP claim line number and have some information available.
You will be asked for information like:
- contact details and date of birth
- National Insurance number
- bank or building society details
- doctor’s or health worker’s name
- details of any time you’ve spent abroad, or in a care home or hospital
Someone else can call on your behalf, but you’ll need to be with them when they call. You can also write asking for a form to send the above information by post (this can delay the decision on your claim).
Personal Independence Payment New Claims
Post Handling Site B
Wolverhampton
WV99 1AH
Claim line (UK except Northern Ireland)
Telephone: 0800 917 2222
Textphone: 0800 917 7777
Monday – Friday 8am-5pm
www.gov.uk/pip/how-to-claim
Ongoing claims and enquiries (UK except Northern Ireland)
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Monday – Friday 8am-5pm
www.gov.uk/disability-benefits-helpline
Claim line (Northern Ireland)
Telephone: 0800 012 1573
Textphone: 0800 587 0937
Monday – Friday 9am-4pm
www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre
If you cannot use the phone, you can write to them:
FREEPOST RTRT-EKUG-KXJR
PIP MOU
PO BOX 42, LIMAVADY
BT49 4AN
Ongoing claims and enquiries (Northern Ireland)
Telephone: 0800 587 0932
Textphone: 0800 587 0937
Monday – Friday 10am-4pm
https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre
Contact numbers for Medical Assessment providers
There are two medical assessment providers.
Independent Assessment Services (IAS)
IAS deal with Scotland, the North and South of England and London. If you are unsure of the contact number for your area, use the postcode search facility.
www.mypipassessment.co.uk/contact-us/
Telephone: 0800 188 4881 (South of England & London)
Textphone: Dial 18001 before entering the Customer Service Centre number shown above
Monday – Friday 8am–8pm and Saturday 9am–5pm
Telephone: 0800 188 4880 (Scotland & North of England)
Textphone: Dial 18001 before entering the Customer Service Centre number shown above
Monday – Friday 8am–8pm and Saturday 9am–5pm
Capita
Capita deal with Northern Ireland, Wales and Central England.
Telephone: 0808 1788 114
Textphone: 02890 329 675
Capita PIP
PO Box 307
DARLINGTON
DL98 1AB
Monday – Friday 8am-8pm
https://www.capita-pip.co.uk/
