Most face-to-face assessments have currently been suspended due to coronavirus, though they are being reintroduced from May 2021 for some claimants. You are most likely to have a telephone assessment instead, though some assessments will be on paper only and video assessments are being introduced.

IAS, the company which previously did the medical assessments for employment and support allowance, carries out PIP face-to-face medicals assessments in:

  • Scotland,
  • North East England,
  • Yorkshire and Humberside,
  • North West England,
  • South East England,
  • South West England,
  • London.

Capita carries out PIP face-to-face medicals assessments in:

  • Central England,
  • Wales,
  • Northern Ireland.

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