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Important: if you ticked the box on the Google checkout which says "Keep my email address confidential." we won't know whose subscription to enable. (They use a Google generated address that looks something like email@example.com instead of your correct address).
If you did tick that box, or you're not sure, please email firstname.lastname@example.org with a copy of your Google checkout receipt, which you will receive by email, and tell us the address you used to register with the site.
To download the guides, log into the site, click on Help for claimants in the orange menu, click on the benefit you are interested in in the same menu and then double click on any guides you wish to download.