If you have an online UC account you can use that to get in touch with the DWP to send messages via your journal. https://www.gov.uk/sign-in-universal-credit

If you don’t have an online account, you can use these numbers to contact the DWP:

  • Telephone: 0800 328 5644
  • Welsh language: 0800 328 1744
  • Textphone: 0800 328 1344
  • Northern Ireland: 0800 012 1331

All lines are open Monday to Friday, 8am to 6pm, except Northern Ireland - 8am to 4pm.

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