Telephone call out of the blue.

Hi
Yesterday 18/06/14 I was having a lie in. I heard the telephnoe a few times but just ignored it. Later on in the afternoon I noticed a tiny piece of paper next to the phone with some writing on it. Fridays date 20th June the time 2pm the name Emma and DWP.

I asked my daughter what it was and she told me that someone was calling on friday and they wanted her to help them filll in a survey.

After 5 telephone calls I eventually got hold of the department that had made the call and ask them to explain what was happening. They told me they had made an appointment to call at my home.

I told them that I had clearly stated on the form that my daughter very rarely answers the phone and that her mobile is turn off at the moment because she very rarely talks to anyone.

They seemed to find it funny that she thought they were calling to do a survey (pips home visit) and they tried to justify them selfs.

I spoke to a manager and made a complaint but I am not happy with this.

PS they are calling between 10.30 and 12.30 and not at 2pm

Hi Gordon
I am not very good at this I have been a member for a long time but its the first time i have used the forum.

Atos are calling for a home visit for pips as my duughter has agoraphobia plus a few other issues.

Can you tell me what to expected.
Pat

Hi Gordon
I have had a look at PiP claim guide but still not sure what to expected.

I know now that they are surpposed to give give you 7 days notice in writing.

Pat

As PIP is very new and has been delayed we have little experience. However members may be able to offer their experiences.