Call from Capita just now.

I was caught totally unawares by a call from Capita just now. They wanted to question me more before my home visit next week. They seemed to be going through my form I filled out but when I said you'll know all this because it's on the form he denied having it there.

He didn't really ask me anything that wasn't already on the form, it took ages and took it out of me. He said it was to save time for when the person comes to visit me. What should I expect now? Where they trying to catch me out. I'm fearful that I couldn't remember a lot of what was on the form, my photocopies were not to hand. Can they hold this telephone conversation against me?

Yes I have specifically asked not to be phoned. I have said I find it difficult to get to the phone, as luck (or not in my case) I was right by the phone because I had just put the phone down to a private call.

This was a full blown medical done over the phone, I'm sure of it. I was asked to get my meds, I had to SPELL each one and tell them the amount of times and what mg I was taking. I was asked who visits me, who lives with me and do I have any friends, what my hobbies were, everything. It took an hour and by the end of it I was totally shattered.

It was unexpected, I had no time to prepare myself or even have any support with me. This was more than just asking for extra information, it was going through my notes section by section. And quite frankly the only thing left for a home visit to be done is the taking of the blood pressure as they covered everything. From how I get about to what hobbies do I have. No stone was left unturned. So be warned. Have your notes by your phone.

Thank you for your very prompt reply, at no time was I advised by them that I didn't have to take the call. I'm not sure if complaining to the hand that feeds them would be a good idea. Just hope it hasn't worked against me and if it has I will appeal, it's a bit unethical I feel for them to do this.

I expect they are trying to clear the huge backlog of claimants.