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PIP Assessment
- Orangeblossom
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9 years 2 months ago #130261 by Orangeblossom
PIP Assessment was created by Orangeblossom
Hi, my friend is in hospita and can't get to the pip assessment next Tuesday. They are saying she must attend or they are going to cut her benefits. Apparenty she has postponed it once before. What can she do get them to come to see her in hospita;? Get a doctor to write for her? Many thanks
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- Gordon
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9 years 2 months ago #130274 by Gordon
I am afraid I think it very unlikely that she will be able to have an assessment while she is in hospital, even if her GP provided a letter stating while she cannot attend, I doubt that the Assessment Provider will want to carry one out until she comes out of hospital.
As to it being a second appointment, being in hospital would be Good Cause for her not being unable to attend, whilst the normal rule is two failures the AP is being incredibly officious to apply this rule in these circumstances, I cannot believe that any decision they made to return her file with the intention of having her claim closed would not be overturned on challenge, wasting everybody's time and public money while it happened.
I would start by contacting the DWP, if the call centre staff are unable to help then they or whoever makes the call on her behalf, should ask for a manager to call back. They should also consider involving their MP.
Contacting your MP
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic PIP Assessment
Orangeblossom wrote: Hi, my friend is in hospita and can't get to the pip assessment next Tuesday. They are saying she must attend or they are going to cut her benefits. Apparenty she has postponed it once before. What can she do get them to come to see her in hospita;? Get a doctor to write for her? Many thanks
I am afraid I think it very unlikely that she will be able to have an assessment while she is in hospital, even if her GP provided a letter stating while she cannot attend, I doubt that the Assessment Provider will want to carry one out until she comes out of hospital.
As to it being a second appointment, being in hospital would be Good Cause for her not being unable to attend, whilst the normal rule is two failures the AP is being incredibly officious to apply this rule in these circumstances, I cannot believe that any decision they made to return her file with the intention of having her claim closed would not be overturned on challenge, wasting everybody's time and public money while it happened.
I would start by contacting the DWP, if the call centre staff are unable to help then they or whoever makes the call on her behalf, should ask for a manager to call back. They should also consider involving their MP.
Contacting your MP
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- Orangeblossom
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9 years 2 months ago - 9 years 2 months ago #130286 by Orangeblossom
Replied by Orangeblossom on topic PIP Assessment
Thank you, i found out it is Capita who said she can't rearrange again. So I suppose she needs to get in touch with them again to expain? Many thanks
Last edit: 9 years 2 months ago by bro58.
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- bro58
9 years 2 months ago #130302 by bro58
Hi Ob,
As Gordon says, being in Hospital would definitely be classed as "Good Cause" for not being able to take part in the PIP Assessment.
I would contact Capita, with the threat of a complaint to The M.P. if they don't stop being so belligerent. :
Contact Capita.
Even though your can telephone Capita, I would back this up with an e-mail to create a paper trail.
I would also contact The DWP PIP Helpline to let them know what is going on, as it would be up to The DWP DM to decide whether "Good Cause" can be shown if Capita return their file for a "No Show" :
PIP Helpline :
Telephone: 0345 850 3322
Textphone: 0345 601 6677
Monday to Friday, 8am to 6pm
bro58
Replied by bro58 on topic PIP Assessment
Orangeblossom wrote: Thank you, i found out it is Capita who said she can't rearrange again. So I suppose she needs to get in touch with them again to expain? Many thanks
Hi Ob,
As Gordon says, being in Hospital would definitely be classed as "Good Cause" for not being able to take part in the PIP Assessment.
I would contact Capita, with the threat of a complaint to The M.P. if they don't stop being so belligerent. :
Contact Capita.
Even though your can telephone Capita, I would back this up with an e-mail to create a paper trail.
I would also contact The DWP PIP Helpline to let them know what is going on, as it would be up to The DWP DM to decide whether "Good Cause" can be shown if Capita return their file for a "No Show" :
PIP Helpline :
Telephone: 0345 850 3322
Textphone: 0345 601 6677
Monday to Friday, 8am to 6pm
bro58
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