misssarah89 wrote: Hello, when you have rung the dwp and they are supposed to call back in working hours during a 3 hour period from initial call.
Are they supposed to try 3 times if the first call isnt answered?
It depends on the benefit and the nature of the call, for ESA most calls seem to have a three hours call back, for PIP we most often hear of a five day call back.
I would expect payment issues to get a faster call back than more general ones.
Our understanding is that they are supposed to make three attempts.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
