DWP call back

misssarah89 wrote: Hello, when you have rung the dwp and they are supposed to call back in working hours during a 3 hour period from initial call.

Are they supposed to try 3 times if the first call isnt answered?

It depends on the benefit and the nature of the call, for ESA most calls seem to have a three hours call back, for PIP we most often hear of a five day call back.

I would expect payment issues to get a faster call back than more general ones.

Our understanding is that they are supposed to make three attempts.

Gordon