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PIP Assessor just turned up
- kpf
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9 years 5 months ago #147118 by kpf
PIP Assessor just turned up was created by kpf
Just to let members know I am transferring from DLA to PIP, my form was submitted mid December 2015, today Sunday 3 January 2016 lunchtime, the doorbell rang, a woman standing there introduced herself as a Capita assessor, much to my surprise as I had no notification from them regarding any appointments now or in the near future. I explained it was not convenient and I had not been notified of any appointment, she said I should have received a letter in the post. If this was the case why did they not phone before arriving to confirm this appointment, she went on to ask if I wanted to cancel this appointment, I said I cannot cancel something that has never been arranged.
I think this is a very sharp practice to catch people off guard. I have never asked for a home visit, although I have nothing to hide, who else would dare turn up on your doorstep without an appointment. I am disgusted.
I think this is a very sharp practice to catch people off guard. I have never asked for a home visit, although I have nothing to hide, who else would dare turn up on your doorstep without an appointment. I am disgusted.
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- Gordon
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9 years 5 months ago #147140 by Gordon
You are entitled to seven days written notice of an assessment, however, your refusal (albeit justified) to allow the assessor in may well count against you as one of your two strikes to attend, unless you can show that Capita failed to notify you or there is Reasonable Cause for you to have not received the letter.
Given the requirement for written notification, it is unlikely that Capita would have attempted to have notified you by phone of the appointment.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic PIP Assessor just turned up
kpf wrote: Just to let members know I am transferring from DLA to PIP, my form was submitted mid December 2015, today Sunday 3 January 2016 lunchtime, the doorbell rang, a woman standing there introduced herself as a Capita assessor, much to my surprise as I had no notification from them regarding any appointments now or in the near future. I explained it was not convenient and I had not been notified of any appointment, she said I should have received a letter in the post. If this was the case why did they not phone before arriving to confirm this appointment, she went on to ask if I wanted to cancel this appointment, I said I cannot cancel something that has never been arranged.
I think this is a very sharp practice to catch people off guard. I have never asked for a home visit, although I have nothing to hide, who else would dare turn up on your doorstep without an appointment. I am disgusted.
You are entitled to seven days written notice of an assessment, however, your refusal (albeit justified) to allow the assessor in may well count against you as one of your two strikes to attend, unless you can show that Capita failed to notify you or there is Reasonable Cause for you to have not received the letter.
Given the requirement for written notification, it is unlikely that Capita would have attempted to have notified you by phone of the appointment.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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