Despair

Hi,
I don't know if this has happened to anyone else, my original pip award which I got for three years ends this coming September 2016 (enhanced living, standard mobility).
Had a Pip package before Christmas 2015 to fill in, could not understand why it was early, but you do it otherwise payments will stop if not done even though it's awarded until September 2016. Had a medical 24 days ago, awarded (enhanced living,enhanced mobility). Didn't know about the enhanced mobility until I had a very strange phone call from a man who said "he is just doing the award and he was awarding me the enhanced mobility with the enhanced living and how long my difficulties had been going on for.
This all sounds good, and thanks to your helpfully information on this site.

Now this morning, big brown package through the door. you know that's not a good sign. I was right ... Another Pip package. Why? Phone call to Pip call centre. Yes form to be filled out. As the above change is awarded until my original Pip end date.

Rather than put a new time period, they have used the original time frame, tax payers will now pay for two medicals in a year, all the people who get paid to do the paper work. Let alone the stress it puts on someone who is very poorly. Now ask yourselves, why has the deaths gone up with people who have to go through this process. Right now I feel so down, don't know who to turn to and yes I no longer want to be here.

I'm sorry, but this is so very unfair. They tell us to jump and we have to jump to what ever tune they want us to jump to.

If this has not been highlighted before? It needs to be now. Angela

Hi Gordon,

You understand right, sorry if I didn't make myself understood. I was so upset and as I said, didn't know where to go. Yes I did get back payments from last September 2015.

But to update you, when I was on the Pip call centre, I did say I was not happy and wanted a case manager to call me. They did say it could take up to 5 days for someone to give me a call back. In fact they rang back within a couple of hours. J the case manager from Bristol was brilliant, yes I did say brilliant. In short he said they had made a mistake and he extended the date to September 2019, but I won't believe that until I get the new letter saying so.

Really I just can't believe that they put people through this without a care. The call centres are so basic/useless with their information and I won't say anything about empathy. I was in such a state by the time I came off the phone from them.

It's a shame, but thankfully we have sites like this to come to. Many thanks to you Gordon and everyone on this site who are here to bring a glimmer of light, hope and help, to a mine field of bureaucracy.

I will let you know when I get the updated letter (fingers crossed).

From a very exhausted and upset Angela