Hello Mal
Good news that you received the award you were needing - was that after mandatory reconsideration?
As for your response from Capita -that's excellent. I personally have never heard of that before - maybe someone has been giving them a much needed nudge. Have you decided whether to accept their offer? Might be an idea to wait and see whether anyone else on the site has received such an offer - maybe they'll be able to explain what it's all about.
Whatever the outcome, so pleased for you.