No phone calls

Pat wrote: Thanks for you reply but what I saw was printed like a quote in italics stating that any phone calls where you are expected to give answers straight away would not be welcomed. I have used this quote before and when I saw it again I read it out so know I did not dream it but did nor write it down as I thought I would be able to find it again how wrong I was.
Thanks
Pat

If, on the other hand, a telephone conversation would not be an effective way of collecting evidence from you, then it is worth saying so on your form PIP1 form and explaining why. For example, you may find it very difficult to concentrate on the phone or may be too anxious to talk without having a friend or relative with you. If you are telephoned by Atos or Capita and you pick up, point out what you said on your form and explain that this is likely to constitute a reasonable adjustment under the Equality Act and ignoring your quest may be unlawful.