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DWP - Breach of Data Protection

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7 years 3 months ago #191960 by Suzyw
DWP - Breach of Data Protection was created by Suzyw
I have recently transferred from DLA to PIP and have requested a mandatory reconsideration in respect of the mobility element as the assessor contradicted herself by saying that I couldn't walk 10m, but than ticked the box that I could work 20-50 metres.

However, that isn't this reason for my starting this topic. Today, I received a letter from a lady at the other side of the country to me advising me that whilst dealing with her PIP claim the DWP has sent her my assessment which had been scanned onto her file. She has copies of my assessment including details of my diagnoses, medications I take, copies of consultant letters, GP reports and physiotherapy reports. She also has my date of birth, National Insurance number address and telephone number. She has sent me some photo copies of some of the pages as proof.

She advises that she needs to keep my information at this time, as she going to tribunal, as the DWP has made a decision on her assessment using my information, which she needs to the tribunal, and then she will return my assesment information to me.

I am absolutely flabberghasted and not sure how to proceed in respect of making a complaint to the DWP as this is a clear breach of data protection as I want this investigating at a level beyond the telephone call centre.

Advice welcome.

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7 years 3 months ago #192009 by Gordon
Replied by Gordon on topic DWP - Breach of Data Protection
Suzy

Make complaint to the Information Commissioners office

ico.org.uk/

and a formal complaint to the DWP.

Complaining to the DWP

Make sure you tell them of the complaint to the ICO.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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7 years 3 months ago #192040 by Suzyw
Replied by Suzyw on topic DWP - Breach of Data Protection
Thanks Gordon.

On thinking, as my assessment information was sent to this person by the Tribunal service, I will have to also make a complaint againt them.

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7 years 3 months ago - 7 years 3 months ago #192059 by Gordon
Replied by Gordon on topic DWP - Breach of Data Protection
Suzy

The DWP will have sent the information directly to the claimant, the TS receive a copy and then add to it.

So it's the DWP not the TS although you could argue that the TS would be culpable for any further copies that are distributed.

I would contact the TS and inform them of what has happened and warn them that you may need to make a complaint about them to the ICO if the report is further distributed. It's likely that they people who would make the copies would not have checked the content.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last edit: 7 years 3 months ago by Gordon.

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6 years 11 months ago #200333 by MrsGizzard
Replied by MrsGizzard on topic DWP - Breach of Data Protection
Hello Suzy

What became of this, please? I have had something similar happen to me and I'm heartbroken. What did they do?

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