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Decisions over the phone.

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7 years 1 month ago #211491 by Tommy350
Decisions over the phone. was created by Tommy350
Hi
Was just wondering if you ring pip to find out if a decision has been made and are told “yes” but refused to tell you over the phone. Does this mean more than likely you have failed..as I can’t think why they wouldn’t tell you otherwise??

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7 years 1 month ago #211509 by Gordon
Replied by Gordon on topic Decisions over the phone.

Tommy350 wrote: Hi
Was just wondering if you ring pip to find out if a decision has been made and are told “yes” but refused to tell you over the phone. Does this mean more than likely you have failed..as I can’t think why they wouldn’t tell you otherwise??


Not in the least, the computer system flags that a Decision has been made but they are not allowed to tell a claimant, good or bad, until the Decision Letter has been printed and marked as posted.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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