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Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work In case you are not aware, your real name appears to be showing in the forum, if you want to change this then follow the instructions in the following FAQ
My full name is showing, how can I stop it?
You can make the request using a paper form but everybody who has gone down this route has had problems obtaining the form and you claim does not start until the DWP have a completed copy of it so if there is any way that you can make the phone call or someone can do it on your behalf then I would recommend it.
Gordon
