My medical form has "been lost" Please help!

Hello there -

I completed my ESA renewal form and included over 100 pages of medical documentation, sent it off registered mail for guaranteed next day delivery and indeed it was signed for the following day.

I have now received a letter saying they have not received my questionnaire and failure to send it back before the cut off date, which is April 8th could affect my benefits. In view of this one of my carers called them and was told it is not on "their system" so therefore cannot have been received. My carer said it had been received and that she could give them the reference number which they could check on Royal Mail's track and trace system then and there if they wished. He then said something about them not doing that but asked when it was signed for and who signed for it. My carer gave him the information and he then said he would ask their "data department". Sometime later he came back and told her that the data department didn't have it so it could not have been received. My carer asked what should we do and was told that he could only tell her it had not been received and needed to be with them by the 8th of A pril (basically reiterating the contents of the letter).

Has anyone got any idea what can be done now? I have a serious operation next week and won't be able to complete another form for several weeks (although that was never suggested to my carer) , let alone photocopy over 100 pages of medical evidence again. What if that "gets lost" too? Should I call and request another form and ask for them to wait until I have recovered from my operation for me to fill it in?

I have been disabled since 1991 and am on the higher rate of both components of PIPs, so this is concerning me even more because completing a form is, was a result of my condition, extremely difficult to physically do the first time around.

Thanks in advance to anyone who responds to this

Thank you, Gordon.
It was sent to an address in Nottingham.
Anyway, it transpires that once my carer asked to speak with a supervisor, the file of mine suddenly turned up, so it may just have been a member of staff not doing their job very well yesterday. Phew! What a relief.