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TOPIC: WCA Abandoned after 2 hours - what to expect next?

WCA Abandoned after 2 hours - what to expect next? 6 months 3 weeks ago #229471

Hi All,

This is my first post.

I recently had my WCA abandoned after just over two hours because the HCP would not continue because in severe pain, fatigue and discomfort I had raised a red flag by regrettably stating that I was “being tortured” by the assessment. I was told that I would be recalled and would have to start the assessment from the beginning as all information would be deleted.

I am 49 and despite my disabilities have always been in decent work but now with ageing I am finding it impossible to meet the demands of work. My employer is currently looking at Ill health retirement as I have been away from work for almost a year and have been diagnosed with CRPS, thoracic outlet syndrome and have a severe burn and loss of function in my (dominant) right hand.

I also sustained a head injury in childhood has resulted in full loss of hearing in my left ear and a severe visual impairment in my right eye. Other injuries include spinal compression and lumbar disc prolapse.

Would anyone be able to advise best next steps.

Many thanks

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WCA Abandoned after 2 hours - what to expect next? 6 months 3 weeks ago #229490

  • Gordon
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Brog

Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is

Welcome to Benefits and Work

Unfortunately, if no report was produced from the first assessment then a new one will need to be held but I would consider making a complaint to Maximus about the first one; two hours is an excessive length of time for an assessment, the average is probably about an hour and obviously their failure to complete it and produce a report.

Complaining to the ESA Assessment Provider

Gordon

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Nothing on this board constitutes legal advice - always consult a professional about specific problems

WCA Abandoned after 2 hours - what to expect next? 6 months 3 weeks ago #229534

Hi Gordon

Thank you very much for your response.

Forgive me as I do not wish to appear negative as I'm more of a realistic disposition and I truly see little point in taking up a complaint and at best receiving a standardised reply and ultimately the inhuman treatment of sick and disabled people continuing unabated.

Do you (or anyone else) have any success stories regarding a change of practice from a complaint?

Apologies, as I see complaints woefully harmful system of limited value.

Best wishes.

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WCA Abandoned after 2 hours - what to expect next? 6 months 3 weeks ago #229543

  • Gordon
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Brog

Making a complaint gives you leverage, it may not be of any value but I have seen it used to get a taxi to and from the assessment or even a home assessment.

Gordon

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Nothing on this board constitutes legal advice - always consult a professional about specific problems
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