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TOPIC: Won tribunal .....but .....

Won tribunal .....but ..... 6 months 3 weeks ago #229493

After waiting since last May, 2018 ....my son finally got his tribunal 4 weeks ago ...and yet again we won, and they awarded him the daily living as well as the mobility , one of which the DWP took away before ...
Two weeks ago he phoned to ask when to expect payment and the person who asnswered told him exactly how much back money and that it would be in his bank account before his next due payment ... well it still didn’t come through this week, so he phoned again and was rudely told by a female that “it takes 6-8 weeks to process “ and asked what other benefits he got ,,,,he couldn’t remember so said my wife knows better than me and was told “we want to hear it from you not your wife” ...he then said the other person had said it was processed and would be getting it , to which she replied “well, he was wrong wasn’t he, you will have to wait” ...he was quite upset with being spoken to in that way ...but still waiting and nothing has come through ...
Any thoughts please, as it has never taken this long before ....

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Won tribunal .....but ..... 6 months 3 weeks ago #229509


I do advise members that it takes the DWP 5-8 weeks to process a Tribunal result.

Strictly speaking, his wife cannot speak to the DWP unless they are his appointee but this is usually not a problem, it sounds as if they got a jobsworth on the second call.

My guess is that the appeal is being processed by the DWP which is why the first person could give details of the back payment, I suspect the second person did not even check.

The following user(s) said Thank You: Valerie

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