Capita PIP Home Visit - Assessor did not arrive

Assessor was due at 9.15am today for my DLA to PIP assessment but didn't turn up. I rang Capita at 10.15am they say assessor phoned their office at 10 to 10 and said they were driving up and down a country road but couldn't find our bungalow. We live directly on the main A15 not a minor country road. The Assessor also claimed to have rung us but got no answer, neither the landline or mobile phone has rung. Capita say assessment will definitely not happen today now and someone will contact me to reschedule within the next week.

As we do have a call screening service I have double checked and taken a photo of the calls blocked log. Only 2 calls received this morning one from a Manchester number (which I know is dodgy) and the other from a Carmarthen number. I think it highly unlikely that either of these could have been the Assessor who presumably would have called from a Mobile Number or at least from somewhere nearby we are in Lincolnshire.

I know Capita have form on not turning up for appointments - is there anything else I should do? Should I also write or e-mail Capita to let them know about dates/times I cannot make in the next few weeks (I am due to have several hospital appointments and an operation) and these dates have arisen since I submitted my claim pack or should I wait to hear from them first.

As always any advice very welcome.

Hi
Rescheduled home appointment for 8am today, and again assessor has not turned up. Rang Capita at 8.40am they said call was still active till 9.30am they tried to ring assessor twice while I was holding but couldn't get hold of them. Told to ring back after 9.30am if they still didn't arrive. Asked for details of my property and told them I e-mailed detailed directions and a photo of my home after last failed appt. They checked and said yes could see this attached to my file.
Rang back at about 10.10am This time I was initially told the appt had been cancelled, then it was still active but they had no new information since my last call. I was then asked again about description and directions to my property. Explained again these had already been supplied.
Finally told to ring them again in 2 days time, said I couldn't because as I had already told them I would be in hospital having an operation. Then said well better try tomorrow but system was unlikely to have been updated by then.
What do I do now more advice welcome?

Thanks so much BIS. I think I will ask for a paper based review I didn't realise this might be an option. I did a very detailed claim following the B & W Guide - all told I submitted over 200 pages detailing how my 25 medical conditions affect me every single day, including more than 27 items of medical evidence (copy letters from hospital consultants etc).

The extra stress of getting the claim done and since the last failed appointment has caused me to have multiple blackouts including several on two days I was at outpatient appointments and the crash team had to be summoned. This is also why I am now having to be admitted for my op under general anaesthetic instead of having it done under local so a more senior medical team are on hand if needed.

I have been in floods of tears all morning and as if all this is not enough now the envelope for my husbands PIP renewal claim has just dropped through the letterbox.