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Re:DWP You Can't Do Right from Wrong!
- Augustus
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5 years 9 months ago #238564 by Augustus
Re:DWP You Can't Do Right from Wrong! was created by Augustus
To anyone who might in future be affected. I'm sure the panel will not be surprised by my experience.
I receive ESA. I declared a new pension to DWP and they took the paperwork and recalculated my weekly amount downwards. I thought that was it.
Last week, I received a threatening looking Local Office Compliance letter with a SUMMONS to an interview on pain of......you know!
I could not get through for days on number given, and was therefore quite stressed. Finally, it emerged there was a cock-up. Because DWP reads HMRC files, as soon as they saw other income, DWP assumed an employer and therefore undeclared income. Shock, horror!
When I rang, they actually told me tbe issue. I told them the name you have casually picked up and then hurled a letter at me was.....the pension provider, not an employer paying me undeclared income. And that I had already declared this to you.
Response: "Oh". The interview was cancelled, but no attempts at an apology.....
So there you are. Even when you do the right thing, it is not the end of the story....
A
I receive ESA. I declared a new pension to DWP and they took the paperwork and recalculated my weekly amount downwards. I thought that was it.
Last week, I received a threatening looking Local Office Compliance letter with a SUMMONS to an interview on pain of......you know!
I could not get through for days on number given, and was therefore quite stressed. Finally, it emerged there was a cock-up. Because DWP reads HMRC files, as soon as they saw other income, DWP assumed an employer and therefore undeclared income. Shock, horror!
When I rang, they actually told me tbe issue. I told them the name you have casually picked up and then hurled a letter at me was.....the pension provider, not an employer paying me undeclared income. And that I had already declared this to you.
Response: "Oh". The interview was cancelled, but no attempts at an apology.....
So there you are. Even when you do the right thing, it is not the end of the story....
A
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- BIS
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5 years 9 months ago #238565 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic Re:DWP You Can't Do Right from Wrong!
Hi Augustus
Sorry that you had to go through this. I suppose their argument would be 'mistakes happen' - but when you're 'the mistake' it's truly awful and you certainly deserved an apology.
BIS
Sorry that you had to go through this. I suppose their argument would be 'mistakes happen' - but when you're 'the mistake' it's truly awful and you certainly deserved an apology.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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