Hi D
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
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My full name is showing, how can I stop it?
I am sorry that your assessor did not arrive for the appointment. I am afraid several members have reported problems with assessors not turning up and the excuses are generally 'poor ones'
Obviously you are free to put in a complaint, but if you want to do so, I would wait until after you finally get an assessment. I hope the third one will take place.
BIS