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Complaint about assessment?
- pixie1981
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5 years 5 months ago #240934 by pixie1981
Replied by pixie1981 on topic Complaint about assessment?
Thanks so much BIS and Gary
Do you know who I speak to at the DWP? Does anyone have a number for the right department?
I spoke to ATOS today and they just said they would send me a complaint pack but it wouldn’t affect that I need to attend the appointment
Do you know who I speak to at the DWP? Does anyone have a number for the right department?
I spoke to ATOS today and they just said they would send me a complaint pack but it wouldn’t affect that I need to attend the appointment
The following user(s) said Thank You: Susie27
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5 years 5 months ago #240935 by pixie1981
Replied by pixie1981 on topic Complaint about assessment?
Thanks so much BIS do you know who I need to speak to at DWP regarding this? Do you happen to have a number?
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5 years 5 months ago #240937 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic Complaint about assessment?
Hi Pixie
You will have a number on the first letter you were sent regarding your claim. That will take you to the specific office dealing with it. No I don't know of a specific department - I just know there is a section that deals with vulnerable people - so from what you said you should already be flagged on the system as a vulnerable person and if you ask the call handler to be put through to the specific team - they should do so. (Don't let them say they do not exist - because they do).
BIS
You will have a number on the first letter you were sent regarding your claim. That will take you to the specific office dealing with it. No I don't know of a specific department - I just know there is a section that deals with vulnerable people - so from what you said you should already be flagged on the system as a vulnerable person and if you ask the call handler to be put through to the specific team - they should do so. (Don't let them say they do not exist - because they do).
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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