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How long to wait for a decision?

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4 years 2 months ago #243199 by Nnif
How long to wait for a decision? was created by Nnif
My Mum had a home assessment on November 29th. At the time of the assessment she was told that she should receive a decision within six weeks. She has received two text messages; the first stating that they had received the assessment report and the second stating that they now had all the information they needed and that she would be contacted with a decision. Both of these messages were received within three weeks of the assessment yet she has still to receive a decision letter. She is very nervous and not keen on contacting the DWP as she's doesn't want to jinx anything. I think she should contact them. Any advice would be helpful and gratefully received.

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4 years 2 months ago #243201 by Gordon
Replied by Gordon on topic How long to wait for a decision?
Jennifer

Xmas and the New Year will have added at least a week to the process, possibly more and Decisions have been taking more than six weeks but there is no harm in your mother phoning the PIP Helpine, she will only be talking to call centre staff not the Decision Maker.

They can tell her whether a Decision has been made or not and of the Decision Letter is recorded as being posted then they should be able to tell her the result.

The phone number will be on the letter that accompanied the claim form.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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4 years 1 month ago #243572 by Nnif
Replied by Nnif on topic How long to wait for a decision?
Update 30/01/2020

Finally persuaded my Mum to call the DWP. A decision about her case has not been made yet. 9 weeks... back to waiting!
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