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ESA50 completed December now have another ESA50

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Ed
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5 years 1 month ago #245962 by Ed

ESA50 completed December now have another ESA50 was created by Ed

Hi all. I completed my ESA50 in December 2019. I received a reminder to complete it, so phoned and they confirmed they'd received it on 31st December (well within deadline).

Yesterday I received a letter saying about the cost of living increase, awarded in the 2020 budget.

Today I've received another ESA50 to complete, before I've heard the result of the last one.

Is this normal?

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BIS
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5 years 1 month ago #245964 by BIS

Replied by BIS on topic ESA50 completed December now have another ESA50

Hi Edmond

No, it is not usual for another one to be sent before you have received a decision. Give them a ring and query it. It's probably just an error, but don't ignore it, because you wouldn't want to find your money stopped because they think you haven't returned this second form.

BIS

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Ed
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5 years 1 month ago #245965 by Ed

Replied by Ed on topic ESA50 completed December now have another ESA50

Thank you for your quick response. I wonder if it's a glitch then, I hope so. I'll phone and let the forum know the outcome.

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Ed
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5 years 1 month ago #246014 by Ed

Replied by Ed on topic ESA50 completed December now have another ESA50

It took over an hour on hold, then they told me not to complete it as it's a duplicate form and logged the information.

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Ed
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5 years 1 month ago #246015 by Ed

Replied by Ed on topic ESA50 completed December now have another ESA50

Me again.

forgot to say that they also confirmed again that they received my other form on 31st December

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BIS
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5 years 1 month ago #246017 by BIS

Replied by BIS on topic ESA50 completed December now have another ESA50

Hi Edmond

That is good to hear. If I was you, I would write a letter just to confirm your conversation - so that you have a written record of it. I know what they've said, but I always err on the side of caution and always keep a paper trail in case something goes awry.

BIS

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ESA50 completed December now have another ESA50

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