Money stopped

Thanks Gordon.

I’ll get on to them at 10 tomorrow. Would you advise I ring ESA too to let them know I’ve rang carers, or could I trust the carer unit to inform them?

I understand that some DWP staff will only have certain info on their screen, but when I got a call back I expected that it was to say that it had been reinstated. My letter was dated 26 April saying PIP reinstated, so this was no mistake.

Just an update - I rang carers at 10 & the phone was answered almost immediately, although I wish I’d’ve waited a bit & got to speak to someone else who was a bit more helpful .... Everything that this nightmare of a woman said was wrong. She said that carers was stopped in February, it wasn’t. I said that we’d got it for a further 8 weeks, she said that only applies if someone dies. Then she said that it was another benefit that had stopped, it wasn’t. No matter how I tried to explain it all she’d say was that she was going to end the call ... I gave up in the end as I couldn’t trust my tongue with this woman any longer.

So I rang DWP for ESA, again. I talked to a lovely man who checked everything that I’d said & agreed with me. He
advised that I ring carers, again. I told him I’d tried but the horror didn’t listen to me. He said that she had to, & he very kindly put me through.

So after an hour & a half I finally got to talk to a lovely lady who seemed to understand me. The claim has been closed so we needed to start a new claim again online. I’d already began doing this whilst waiting for them to answer the phone.

What a morning!

Thanks everyone, just needed to vent.

Gordon, I’ve filled the online form in now. Although I’m well aware of what these people are doing, & hope that if they mess us about enough we’ll give up on our entitlement. The first woman I talked to said that they’re only dealing with new claims, but then she said a lot of things so I’m not sure if she lied or just didn’t know. I’d call again tomorrow, but now I’ve done the form online it will probably only confuse them even more, & it could cause problems all over again for us at a later date.

Thanks again Gordon.