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Pip telephone consultation
- Mags
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4 years 11 months ago #248311 by Mags
Pip telephone consultation was created by Mags
Hi.New member today. Could someone point me in right direction on page to prepare for a call this thursday(on received letter yesterday).
My daughter is a severe brittle asthmatic who used a nebulizer each day for breathing.
I'm down as her apointee as she received dla when was younger and it's just been kept that way. 2 years ago the award stopped and took to a tribunal who then awarded her lowest mobility. It's due to renew claim so this is the call on Thursday . My daughter doesn't want to speak to them as she's very depressed having being shielding for 2 months (she doesn't get out much anyhow but with covid no one can come visit).she tried to commit suicide last year and cried at tribunal as was just awful experience even though they had letters from her local doctor and hospital doctor stating she can't work.. Will it go against her if I only speak to the person in the phone?sorry for long post. Thank you .
My daughter is a severe brittle asthmatic who used a nebulizer each day for breathing.
I'm down as her apointee as she received dla when was younger and it's just been kept that way. 2 years ago the award stopped and took to a tribunal who then awarded her lowest mobility. It's due to renew claim so this is the call on Thursday . My daughter doesn't want to speak to them as she's very depressed having being shielding for 2 months (she doesn't get out much anyhow but with covid no one can come visit).she tried to commit suicide last year and cried at tribunal as was just awful experience even though they had letters from her local doctor and hospital doctor stating she can't work.. Will it go against her if I only speak to the person in the phone?sorry for long post. Thank you .
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- Gordon
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4 years 11 months ago #248317 by Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic Pip telephone consultation
Mags
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work
Are information on assessments is included in our PIP Claim guide, see
www.benefitsandwork.co.uk/help-for-claimants/pip#claims
Who is being called for the assessment, you, your daughter or both or does she live with you?
If she lives with you have you considered how you and she will access the call?
Even though you are her appointee it does not give you an automatic right to speak on her behalf and you need to be prepared for the assessor to want to speak directly to her, however, if your daughter is non-responsive or her answers are not reflective of her limitations then you should be allowed to speak. If it is a problem, remind the assessor that you are her appointee and their own guidance covers these situations.
Gordon
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work
Are information on assessments is included in our PIP Claim guide, see
www.benefitsandwork.co.uk/help-for-claimants/pip#claims
Who is being called for the assessment, you, your daughter or both or does she live with you?
If she lives with you have you considered how you and she will access the call?
Even though you are her appointee it does not give you an automatic right to speak on her behalf and you need to be prepared for the assessor to want to speak directly to her, however, if your daughter is non-responsive or her answers are not reflective of her limitations then you should be allowed to speak. If it is a problem, remind the assessor that you are her appointee and their own guidance covers these situations.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Mags
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- Mags
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4 years 11 months ago #248336 by Mags
Replied by Mags on topic Pip telephone consultation
Hi.Thank you i will have a look at the links. The letter is addressed to me as acting on behalf of her but it's for her award.She lived with me. Would it be on loud speaker so we both there though she is saying to me she doesn't want to speak to anyone but she'ok obviously have to .thanks
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- BIS
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4 years 11 months ago #248350 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic Pip telephone consultation
Hi Mags
As Gordon says being an appointee doesn't give you an automatic right. But if you're the person answering the phone you have the opportunity to explain. It honestly depends on the sympathy of the assessor and I'm afraid it's the luck of the draw. However, if your daughter is unable to speak to them, you should be given the opportunity to speak. You may need to explain to your daughter that the assessor is likely to want her to confirm her name and date of birth if nothing else.
BIS
As Gordon says being an appointee doesn't give you an automatic right. But if you're the person answering the phone you have the opportunity to explain. It honestly depends on the sympathy of the assessor and I'm afraid it's the luck of the draw. However, if your daughter is unable to speak to them, you should be given the opportunity to speak. You may need to explain to your daughter that the assessor is likely to want her to confirm her name and date of birth if nothing else.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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