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Phone call out of blue

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4 years 11 months ago #250871 by traceytracey
Phone call out of blue was created by traceytracey
Hi All,
I have been helping my daughter to claim PIP due to her epilepsy (tonic clonic). I sent off her paperwork and on Friday she received a call out of the blue from DWP asking questions etc. Whilst this was not a problem, I just wondered if it was normal? the lady said it was to try and sort it out without a telephone interview. Hopefully this is a good sign :)

Has anybody else had this happen? and if yes what was the outcome? any feedback greatly appreciated.
Keep safe :)
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4 years 11 months ago #250885 by BIS
Replied by BIS on topic Phone call out of blue
Hi Traceytracey

Yes, I have heard of this happening before. There was a positive outcome and a paper-based assessment was made, but don't assume until you hear that you will get the same result.

BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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4 years 11 months ago #250888 by traceytracey
Replied by traceytracey on topic Phone call out of blue
Hi Bis,

Thanks for your reply.

I will post again when I hear something :)

Hopefully positive for her.
The following user(s) said Thank You: denby
Moderators: Gordon, latetrain, BIS, Catherine, Chris, David, Angel
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