PIP AWARDED IN 2019 NO REVIEW DATE IN LETTERS

Dear Sir

I applied for and was awarded PIP higher rate care and Mobility for my husband in 2019 after involving the MP, however we just received a standard letter from them advising us they had received all the medical evidence to make the decision.

In April 2019, they awarded the benefit, there was no review dates or anything just a letter stating the awards and nothing else - we are very confused as we do not know how to take this award as it is not either final or ongoing and gives no date.

I have contacted them today, they have confirmed they can not confirm that it is a ongoing award and they will now review the matter after investigation, we are dismayed to say the least as we have confirmed last year with them over the phone and they stated if there is no review date on the letter it would be regarded as a Ongoing award.

We have today requested the ESA 85 and the PA4 reports, we just need to obtain advice as we can not understand how they can send letters out without a review date and when you call to clarify they can then state, "OH there now may be a review" how is this even possible and what can we do to complain as the MP who dealt with the matter has since left the area, and we just can not imagine the pain and suffering they will put me and my husband in again - when we had been advised it was a Indefinite period award even as there was no review date on the award letter.

Thank you

After contacting the Office again and asking to speak to a manger, we were advised that the previous advisor was wrong and did have a date they could have provided, which was 2029 for a light touch review, they apologised and confirmed that the will look into why the advisor refused to provide this information and why they originally stated we could not obtain the ESA 85 AND PA45.

It took another 55 minutes to resolve this, but is very disheartening than the Human face of the DWP in certain circumstances is causing claimants hardship, misery and confusion, especially when they have all the information to hand but they deliberately confuse matters.

I suppose its like any one who is having a bad day, the previous advisor was such a case of poor human contact - I would complain and make a written recording of everything you are told with times and dates, I would also complain to a more senior manager if your response is not what you find reasonable, especially considering the evidence you have submitted, I would always involve a MP and if they are worth a vote will help you.

Dont despair please continue, the process is being abused by certain DWP workers hoping you will go away, but if you have the evidence, the illness and support and you know you are right - CARRY ON dont let them wear you down.

This site is a great support for them who have no where else to turn