Reasonable adjustment

Hi Diana

You are free to request a paper-based assessment, but they are unlikely to grant one without a doctor's letter confirming that it would cause you 'overwhelming psychological distress' to have a telephone assessment. Be warned even then the DWP and/or the assessment services sometimes ignore such requests. I've only ever known two people get paper-based without a medical professional's back up.

If you have a paper-based assessment are you chances improved or disadvantaged? it's almost impossible to say in the current circumstances. Paper-based assessments are great in there is no stress or intrusive questions from an assessor, however, they have a disadvantage in that there is no opportunity to clarify any questions the assessor may have or say something you have forgotten on the form.

BIS