PIP Telephone Assessment

Apologies but I'm finding it hard to absorb the information I need here. I have received a text asking me to attend a PIP telephone assessment next week. Currently on DLA higher mobility and middle care. I struggle with telephone calls due to mental health esp anxiety. I am also struggling to work out how the assessor will be able to assess mobility on phone. I'm worried won't be able to get my case across due to this. Feel I need support but don't have and thinking of asking family member to assist me but also worried what might happen if delayed. Would be most grateful if anyone has had a telephone assessment and could share their experience? Thank you.

Hi, I had a telephone assessment for PIP renewal in July. I made sure I read the information in the guides and I made sure I was completely prepared. I had copies of my renewal form and all the information I had sent with me on the call.I printed off the list of questions in the PIP guide and ensured I could answer them all, always ensuring I stressed how my disabilities affect me, rather than just talking about my medical conditions.
I did myself a tick chart of things I wanted to say, for example I made sure I told the assessor I was sat in a comfy seat, had a glass of water with me and had the phone on hands free.
I reviews all the PIP areas, and reread my renewal form to stress all the points I had made. I also made a list of the aids I use and on the call ticked them off as I covered them.
As my disability restricts my walking, I measured 20 meters and timed myself walking it (and timed how long I paused) I then got my husband who has no disability to walk it for comparison and shared this info on the call. I made myself a list of a typical day (using the diary pages on this site)
My assessor was polite, friendly and actually prompted me re aids! I found the experience much more pleasant than a face to face which I have had previously.
I made sure I phoned DWP after 48 hours to get a copy of the report which was very detailed and accurate.
My disabilities are all physical and for most of my working life I dealt with the public , face to face and telemarketing so I appreciate your circumstances are very different, my top tip is be prepared! Good luck

Many thanks for your very helpful feedback, much appreciated.