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PIP Telephone Assessment 1 month 4 days ago #251171

Apologies but I'm finding it hard to absorb the information I need here. I have received a text asking me to attend a PIP telephone assessment next week. Currently on DLA higher mobility and middle care. I struggle with telephone calls due to mental health esp anxiety. I am also struggling to work out how the assessor will be able to assess mobility on phone. I'm worried won't be able to get my case across due to this. Feel I need support but don't have and thinking of asking family member to assist me but also worried what might happen if delayed. Would be most grateful if anyone has had a telephone assessment and could share their experience? Thank you.

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PIP Telephone Assessment 1 month 4 days ago #251177

M

There is a section in the PIP Claim guide that covers telephone assessments, you should have a read of it.

You can have someone with you for the call or someone dialled into the call if they cannot be physically present.

Hopefully, some of the members who have been through a telephone assessment will reply.

Gordon
The following user(s) said Thank You: Mark Swift

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Nothing on this board constitutes legal advice - always consult a professional about specific problems

PIP Telephone Assessment 1 month 4 days ago #251178

Hi, I had a telephone assessment for PIP renewal in July. I made sure I read the information in the guides and I made sure I was completely prepared. I had copies of my renewal form and all the information I had sent with me on the call.I printed off the list of questions in the PIP guide and ensured I could answer them all, always ensuring I stressed how my disabilities affect me, rather than just talking about my medical conditions.
I did myself a tick chart of things I wanted to say, for example I made sure I told the assessor I was sat in a comfy seat, had a glass of water with me and had the phone on hands free.
I reviews all the PIP areas, and reread my renewal form to stress all the points I had made. I also made a list of the aids I use and on the call ticked them off as I covered them.
As my disability restricts my walking, I measured 20 meters and timed myself walking it (and timed how long I paused) I then got my husband who has no disability to walk it for comparison and shared this info on the call. I made myself a list of a typical day (using the diary pages on this site)
My assessor was polite, friendly and actually prompted me re aids! I found the experience much more pleasant than a face to face which I have had previously.
I made sure I phoned DWP after 48 hours to get a copy of the report which was very detailed and accurate.
My disabilities are all physical and for most of my working life I dealt with the public , face to face and telemarketing so I appreciate your circumstances are very different, my top tip is be prepared! Good luck
The following user(s) said Thank You: Gordon, Phillipswife , An ex nurse, sweetpea, Mark Swift, Gary, organic

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PIP Telephone Assessment 1 month 4 days ago #251188

Many thanks for your very helpful feedback, much appreciated.

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