Help if possible?

Hi all,
My daughter has just had her decision through. She has been awarded 12 points for planning and following a journey but only 6 for daily living.
She suffers from epilepsy, incontinence & anxiety & depression (due to her disabilities).

The DM has taken the information from the HP i.e stating "telephone evidence suggests" all the way through the decision, however the "telephone evidence" is based on a 15 minute phone call that my daughter had without any warning. My daughter explained to the HP that she couldn't talk long as she was waiting for an estate agent to knock the door. The decision maker seems to have based her decision on this.

My questions are:-
(1) Are they allowed to phone out of the blue and do a telephone assessment? The HP said it was just a couple of questions but has based the whole report on this. i cannot understand how they can get enough information on how things affect her on all questions in 15 minutes.

(2) Can we request a MR based on the daily living part only? which will keep the mobility part running?

(3) There were letters from myself and her ex-fiance explaining how her disability affects her physically and mentally on a daily basis, but these were not listed as evidence? (on my pip claim it states letter from friend as evidence) do they just pick and choose which evidence they include?

(4) it states on HP report 11 pages of evidence read but not considered? do you know what that means as there were 45 pages of medical evidence?

(5) It seems that because she has seizures without warning she is unable to follow a route without assistance etc,(12 points) should the same not apply to daily living because she can harm herself wherever she is?

They have not taken into account the effect of having a seizure has on her physically for a day or two after a seizure, it was written on the original form but doesn't seem to have been taken into account, only what the HP has reported.

Sorry for long post but frustrated
Any help you can give would be much appreciated.
Kind regards
Traceytracey

Hi All,

I just want to say a huge "THANK YOU" for your help and guidance. After sending in a MR my daughter has now been awarded standard daily living and enhanced mobility for 2 years. This is fantastic news for her. i wouldn't have been able to help her without this site

Thanks again
traceytracey